15:I[981,["658","static/chunks/658-a698693f56d0116a.js","183","static/chunks/183-6beeeb801c274aaa.js","474","static/chunks/app/%5Btype%5D/layout-e8e83705b5c8d3b7.js"],"Posts"] 16:T793,Libredesk is a 100% free and open-source helpdesk, a Zendesk/Intercom alternative. Backend in Go, frontend in Vue + shadcn/ui.

Unlike many "open-core" alternatives that lock essential features behind enterprise plans, Libredesk is fully open-source and will always stay that way.

Last year I posted v0.1.0 here: https://news.ycombinator.com/item?id=43158166

A year later, it's omni-channel. Alongside email, you can drop a live chat widget (beta) onto your website and handle both channels in the same agent UI. The chat widget, CSAT pages, and email templates are all customizable, and self-hosters can swap out the bundled HTML/JS/CSS assets for full white-labeling.

Agent dashboard demo: https://demo.libredesk.io/

Live chat widget demo: https://libredesk.io/ (bottom-right corner)

Repo: https://github.com/abhinavxd/libredesk

Docs: https://docs.libredesk.io/

Genuinely, if you're paying per-agent SaaS pricing for a helpdesk today, I really think Libredesk can replace it. It covers most of what mainstream helpdesks do, and more lands with each release. I'd love to hear what would stop you from switching.

I originally built Libredesk for what we needed at work, we were on osTicket and wanted something cleaner. These days I work on Libredesk in evenings and weekends alongside a full-time job, so response times on issues aren't instant,

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