In case you don’t have time for an hour long podcast, some of the things I found interesting:
* They have never lost a customer in their 47 years of operating.
* They don’t do outbound sales, they wait for customers to call them, and then often reject them.
* They do nearly $6B in ARR, and never took outside investment.
* They’ve never done an acquisition, they’ve built everything in house
* The CEO is still the founder, who is now 82.
* They’re structured such that they can never go public or be acquired, even after the CEO leaves.
* While the CEO is worth billions, she has separated the stock such that she retains her voting power, but her foundation gets all the wealth, and that foundation helps low income children get health care and education.
* The company often sacrifices profits to help low income and rural health systems.
jedberg•1h ago
* They have never lost a customer in their 47 years of operating.
* They don’t do outbound sales, they wait for customers to call them, and then often reject them.
* They do nearly $6B in ARR, and never took outside investment.
* They’ve never done an acquisition, they’ve built everything in house
* The CEO is still the founder, who is now 82.
* They’re structured such that they can never go public or be acquired, even after the CEO leaves.
* While the CEO is worth billions, she has separated the stock such that she retains her voting power, but her foundation gets all the wealth, and that foundation helps low income children get health care and education.
* The company often sacrifices profits to help low income and rural health systems.