Funny timing - I was just on a call yesterday about renegotiating our enterprise Vercel contract. The Vercel employees on the call were very friendly, and did share information when prompted, BUT I came away from the call with the understanding that yep, their pricing is intentionally opaque. MIUs are 1 unit = $1, but the rate at which MIU are consumed vary by SKU. Which SKUs do you need, which are you using? Best of luck figuring that out. Cache hit? Fast Data Transfer. Cache miss? Fast Data Transfer _and_ Fast Origin Transfer, so 2x the cost.
For what its worth, they have an internal quoting tool, Copper, which we got a glimpse of on the call. This shows super detailed breakdowns of usage and pricing (for quoting, not actually for billing) and would be really useful to see...but of course they couldn't actually share that information with us.
Anyway, /rant. SaaS pricing being complex and not-exactly-user-friendly is nothing new.
mslev•12m ago
For what its worth, they have an internal quoting tool, Copper, which we got a glimpse of on the call. This shows super detailed breakdowns of usage and pricing (for quoting, not actually for billing) and would be really useful to see...but of course they couldn't actually share that information with us.
Anyway, /rant. SaaS pricing being complex and not-exactly-user-friendly is nothing new.