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Why Most Product Tours Get Skipped

https://productonboarding.com/articles/why-product-tours-get-skipped
12•pancomplex•1h ago

Comments

exabrial•23m ago
This isn't that hard. Most of the time, the "changes" are useless UI Slop: "we've moved notifications to this TOTALLY BETTER OTHER SPOT IN THE SCREEN that one of our designers snuck a commit in with and nobody wanted to argue about it, because the last time it just came down to differing opinions. Its not really better but it's different!"

And the other reason is because most users probably have day jobs and need to get something done.

pancomplex•14m ago
couldn't agree more - they always pop up at the right time. I don't know why every PM thinks they can save retention by spamming users :(
mschuster91•17m ago
GTFO of my face with product tours.

Atlassian is particularly enraging, especially if you're dealing with setting up "new" accounts. I've worked with your shitware for a decade now, I know how it works, DO NOT FORCE ME TO MAKE TEN CLICKS TO GET RID OF A FUCKING INTRO.

Rather, invest your time into a good, logical UI and, most importantly, good AND CURRENT documentation.

pancomplex•13m ago
tbh adblockers should just filter these out. I guess the reason they don't is it's "technically" the product ¯\_(ツ)_/¯
michaelt•3m ago
It's pretty simple to understand - when a user opens a tool, it's because they want to do the thing that tool does, now.

If someone opens my videoconferencing product 98% of the time it's they've got a scheduled call to join within the next 20 seconds. They're not going to be late for their meeting so they can read my release notes.

If someone opens my PDF viewer, 99.9% chance they want to view the PDF they just opened. Very rare someone opens the PDF reader because they're just having a look around to see if there are any interesting new features.

If someone opens by virtual whiteboard product, 95% chance they're in some sort of sprint review meeting and they want to write some virtual post-it notes right now. A tour isn't what they need.

If someone opens the ticket management product, or the expense report filing product, or the music playing product... you get the picture.

pancomplex•2m ago
100% - that's why it's so confusing why PMs/PMMs think they need to keep adding these to their products.

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