I believe customer support should actually be done by humans, as customers feel undervalued when they talk to scrappy voice agents, atleast make an effort to use good ones, so it tries to speak like humans

Voice agents are a royal pita. They have trouble with any kind of British regional accent, they are tiny models because anything usable is too slow, and they have zero capability because they'd probably mangle the toolcalls anyway.

Elevenlabs using a completely incapable voice agent for sales outreach made me wonder if they were actively trying to dissuade customers.

It feels like the sort of thing a disinterested engineer implemented to appease a manager fixated on the shiny.