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Claude Account Suspended Seconds After Purchase?

35•AnthropicWHAT•1h ago
I literally created a new account, pressed submit on the credit card dialog, the purchase goes through and i get logged out. I try to log in, and it says I'm banned. I check my mail box and I see an email with an invoice and another that I'm in violation of the ToS, submitted within the same minute LOL.

Is this some kind of joke? :O

Comments

DiabloD3•24m ago
Not surprised.

Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.

godzillabrennus•23m ago
Congratulations, you are part of the world's most advanced paid beta. So advanced that you ended up testing the fraud system unwittingly.
swader999•19m ago
Kudos for going public with it. Likely the only way to get it resolved.
garyfirestorm•16m ago
Are you located in a country that is sanctioned by the US?
AnthropicWHAT•14m ago
no - i'm in europe :/
petcat•13m ago
Have you created multiple accounts? And possibly one of more or the others were banned before this?
AnthropicWHAT•8m ago
Nope, I have an enterprise account that I use heavily during my day job.

I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?

It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..

Fokamul•4m ago
Maybe they don't like business credit cards.

Since in EU, there is much higher fee for them if you buy something with "business credit card", vs. the most used card product "debit card".

AnthropicWHAT•5m ago
The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went.

Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.

lukewarm707•12m ago
i know only this:

anthropic does not let you use their service if you are physically located in china

however, anthropic does not actually ban chinese people.

so, you can still use it provided you make your request from a 'democracee' country

HyperL0gi•9m ago
I’ve heard that using a VPN might cause in a ban. Considering they probably use an LLM to determine if you're a bot or something, you got unlucky with a possibly Haiku 4.5 hallucination ¯\_(ツ)_/¯
bsenftner•8m ago
The same thing happened to me. It's a fucking joke. Located in Denver.
Crystalin•7m ago
We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)
spoiler•4m ago
The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol
AnthropicWHAT•3m ago
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
pixl97•3m ago
>(BTW: you will be charged even if they ban you)

Lol, wtf. I'm guessing some jurisdictions would consider that theft.

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