US healthcare industry needs to drop more non-essential workers, and invest more in workers that produce value. the industry is so bloated no wonder its costs are high. Just to get my ears checked i had to be processed by 6 different people including phone systems doing precheck-ins. one person does the actual work!

That "stupidly expensive" system provides extremely nice campaign donations, executives bonuses, stock appreciation, dividend checks, and paychecks to a stupidly large number of insiders. Even when they're (say) just medical billing clerks, who'll spend their entire careers arguing with the Denial Departments at various insurance companies, without every seeing an actual patient.

It's to be expected from a for-profit system.