Wonder if that could be a YouTube Channel
You go through what seems the entire check-in process, you get what seems like a summary at the end, with a link to a UK government site where you need to go next to get a travel authorization, I spend an hour doing that, finally finish that, I show up to the airport the next morning to be told I'm not checked in, having to pay a hefty fee to do a late check-in for each of my five passengers. The staff at the airport isn't really Ryanair's, so recourse there. (As if having real Ryanair staff would have made a difference.)
Same trip, coming back, we wait in the central terminal building until our gate is published. We go over to the gate, one of our passengers being in a wheelchair, needing an elevator, which are out of service. Friendly airport staff help us with the long detour to get to our gate. By now the doors are closed, we missed our flight. Again, having to pay a hefty fee to rebook for each of my five passengers. This is Ryanair staff, still no recourse. (But plenty of contempt.)
I admit defeat, but my wife is still motivated to talk to customer support. This is months ago, I don't think that went anywhere either. They're mostly impenetrable.
I don't mind their baggage policies, it's a known thing that there's upsales every step of the way, that's baked in by now (pretty much across the industry). But there's still plenty deep-dark patterns left.
Thank goodness that we can vote with our feet, right, and just don't buy from them anymore. But guess what, we booked another flight for next month :)
And I’ve saved thousands of pounds in flights around Europe over the years so can’t really complain
If regular lines would care to offer similar connections, I would gladly pay a bit more.
In the case of Ryanair, I think not using them often means that a casual weekend away could become a much bigger dent in my family's monthly budget.
No.
I'd gladly pay more and do. However, Ryanair (piss be upon them) have a virtual monopoly on routes I need.
Because they're the only option for certain airports I expect to actually fly with them at some point. May that day never come though ;)
So this has nothing to do with where the code is, but that getting access to it requires the malware.
I don't think this is a mistake, but something malicous clearly thought through.
From where I stand, it’s not fair to charge the hell out of people who fall for these tricks while giving steep discounts to the ones who don’t. Maybe there’s a “fool me once” aspect to Ryanair’s shenanigans, so at least their impact might be limited somehow.
Their current pattern is more about playing into the fear of what happens without insurance, without selecting your seat, when you don't pay for early check in and forget to do it online on the day before the flight, or what happens if you show up with more or larger luggage than what you booked. Fears they themselves create with high fees for showing up with too much luggage or for checking in at the airport
There is still a bit of praying on people who are in a hurry or are impatient, don't read the screens and just click the most prominent button. The most obvious is the seat selection. But it's no longer the most prominent way they get you
It’s definitely why some stuff is regulated (ie: loan interest)
- [1] https://youtu.be/Id-zzOGnN6A (Website part at 1:42 calling out the insurance example).
If anything, RyanAir's strategy is to overexplain things, in hopes that people are unwilling to read what's on the screen and just click the first thing that advances the process
It’s a polarizing idea, but frankly it’s what the world moves too and seem to work on the market. Some people are lazy or don’t have time and pay more money and some people have less time and dig through dark patterns, collect coupons or utilize ramp up subsidizing.
All those people that actually "work" through it will have less of a prime as if these patterns wouldn’t exist.
The question still remains would the world be a better place without these patterns,as it wastes time and acts against user intent.
It’s just a fascinating question to me, because a lot of things are not as simple as they seem of the first glance.
Clicking "Try now" in fact just signs you up for Uber One. So I suppose you are, technically, trying it. For money.
Dirty. I'm Australian and I'm sure that wouldn't be legal.
After studying the website we decided it was best
to pay priority boarding so we'd sit three abreast
(three abreast, that's the best)
And of course we'd all have luggage, so that's an extra cost
And then we paid insurance in case our cases might get lostThe website reflects their corporate attitude, which i think is okay.
Unfortunately, they're often the only option from Dublin->wherever with reasonable times; unless I want to go at five in the morning or something I am stuck with them.
Unfortunately there are many instances of no competition - which then leads to abuse.
Yes, there are instances where travel insurance makes sense or may be practically a requirement. Health and/or evacuation insurance for foreign travel and/or cruising may be practically a necessity. You don’t want to be paying tens of thousands of dollars when you need a helicopter to take you off your cruise ship to a hospital.
But if your primary reason for purchasing insurance is insuring yourself against a trip that has to be skipped or modified last minute, you can probably skip it.
The way I insure against these sort of things:
- Buying hotel rooms that are not prepaid and refundable up until the day before check-in
- Paying attention to airline policies. Sure, my United airlines fare isn’t refundable, but if I cancel the flights I get all the money back in flight credits I can use within 6 months.
- Rental cars, same deal as hotels. They’re easy to book with no payment up front.
- Use a good travel credit card with its own trip insurance perks (usually not as comprehensive)
Do I pay more to book flexible like this? Yeah, but I can also keep my money gaining interest until the day of the trip. And the thing about travel insurance is that you still have to deal with the claims process if you need to use it.
This include never taking accountability when shit hits the fan.
Unless a customer mentions, specific wording (I forget what exactly now) - wording that matches the underlying regulation that entitles the customer to some kind of recourse by law, the agents are instructed to deny and weasel out of it. As in, even though they are legally obliged to give you that specific recourse, unless you demonstrate to them that you have proper knowledge of the law, they will simply act like you have no rights.
It was very slimy, and I literally couldn't stomach it. I don't know how they train their customer service agents now, but I would highly recommend doing a few google searches and some prompting to see exactly, literally, what words one must utter to a customer service agent.
Of course, that alone is not enough, the stars also have to align so that the agent you're talking to commands enough of the English language to have comprehended their training, and what you're saying; and not be bogged down with the 7 simultaneous chat tickets they must handle concurrently, in addition to the calls.
I think they may actually have gotten in trouble for that one; they've stopped doing it (as noted in the article it was from eight years ago).
bojangleslover•1h ago
I just flew from Bournemouth to Alicante on Ryanair for £50. A similar flight in the US (DC to Miami, for example) would be easily 5x that, possibly 7-8x. The dark patterns took me about 10min to click through. Doing the math, that means my time would have to be worth $1500/hr which is higher than the take-home (not billable) of senior partners at law firms.
Ryanair has severely improved my life, especially for my fellow sun-deprived Northern Europeans.
[1] https://investor.ryanair.com/wp-content/uploads/2025/05/Ryan...
wodenokoto•1h ago
Those incidentals would not increase your fare 5-8 times. So that some passengers fall into the dark patterns cannot possibly make up for the price difference nor can the price difference to US be the base for your cost savings.
bojangleslover•1h ago
>nor can the price difference to US be the base for your cost savings Yeah I agree it's not perfect — but as someone who used to live in the US it's a base for me
matt-p•29m ago
The main reason Ryanair is so cheap is that they have the fastest turn around time in the industry. This means the utilisation rate is far higher. Part of the reason they're able to turn around so quickly is that they take less hold luggage (so unloading/loading is not holding them up), un-allocated seating means they get to overbook/bin pack better, worth thinking through the second order effects.
sceptic123•22m ago
bojangleslover•15m ago
I think the main reason Ryanair is so cheap is that they get insanely good deals with the airports because they bring so much business to the region. Ie Alicante, a secondary airport, is somewhat tourist-dependent.
Ryanair makes a deal with the municipally-owned airport and says hey, we're going to bring thousands of Brits and Germans to you (with full wallets). The municipality gives a good deal in return.
There's also the 1.5x revenue multiplier from ancillary revenue.
Finally, they only own one type of airplane. Makes the maintenance etc easier.
rsynnott•22s ago
rsynnott•1m ago
gib444•1h ago
[0] https://www.google.com/travel/flights/booking?tfs=CBwQAhpFEg...
fragmede•53m ago
40 hours a week, 50 weeks a year, that's only $3 million/yr. If you've been at OpenAI for 10 years, you'll net more than that this year after they IPO.
chrismorgan•25m ago
I find that difficult to believe. Ten minutes is a long time.
rithdmc•21m ago
Ten minutes is a long time. That's the purpose of dark patterns.
rithdmc•23m ago
Compared to the high likelihood of delays or cancelled flights with Ryanair, I think it's worth it for peace of mind.
arjie•8m ago
RyanAir is ultra-budget. You need to be ready for the whole thing, but often you can get something much cheaper. As an example, looking for London to Belfast next month, RyanAir is a fifth the price.
rithdmc•1m ago
I'm unsure about the following. Do you know if flights between London and Belfast be covered under EU airline rules regarding missed and delayed flights?
rsynnott•3m ago
rithdmc•18s ago