I was refunded too: two refunds (one for credits, one for my monthly membership).
For context, I’ve been a Claude member for more than two years, and I’ve been on top-tier plans since near the beginning. My use case is mostly business brainstorming, research (business + personal context), and a little coding. So losing access basically stops meaningful work.
I appealed immediately. The appeal flow has one “nice surprise”: it allows you to export your data. The drawback: the export link returned a tiny ~235 byte JSON file with basically account metadata (my name, phone, timezone, role, etc.). It did not give me the conversation history I expected. I backed up my important chats manually, because if it’s on someone else’s system, it’s not mine.
Here’s the part that’s hardest: there is zero explanation about which date/conversation/topic caused the flag, and by their own timeline it takes ~10 business days to review. Also, after suspension, the data export didn’t work properly (it returns almost nothing), and I tried multiple times.
My best (and only plausible) explanation, based on my timeline: I used Fable for a couple hours after it appeared, and then stopped. Fable was later banned for users outside the US, and that’s the only thing that lines up with the “supported country policy” language.
As of now, my appeal is still pending. I’ll update this post as things progress. If anyone from Anthropic wants to reach out, contact info is in my bio.
Takeaways:
Have backup plans (seriously). If you’re outside the US, be careful that using the top tier models may trigger country-policy flags. Expect unclear/non-specific explanations. Manually back up anything important.
Candid feedback to Anthropic:
- Please provide at least which category/date triggered the decision.
- Please ensure the data export meaningfully includes what users need for continuity.
- The current process turns a “safety flag” into major business downtime without clarity. If anyone’s seen similar behavior, feel free to share what you experienced.