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Ask HN: Anthropic banned me from using Claude Code and I don't know what to do

33•ayi•1h ago
After using Claude Code at work for months I wanted to use it on my own projects too. Most probably because my vpn was on I got banned after 1 hour of usage. I got my 120$ back. 1 month later I signed up with vpn off. But this time probably because I used the same credit cart (and that's the only card I can use) they banned me again.

Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.

I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.

My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.

Do you guys have any tips on getting my account back?

Comments

OsrsNeedsf2P•44m ago
Had my account banned 6 months ago. Created a new account and have continued with no issues since
sdevonoes•44m ago
Lucky you.
iamphilrae•42m ago
I know it’s not ideal, but why not give the main competitor a go? I have great experience of using OpenAI Codex, and frequently switch between it and Claude on a whim, often playing them off against each other to review one another’s PRs.
Imustaskforhelp•29m ago
I also recommend Z.AI's GLM 5.2 model. Its a really decent model as well.
dhoe•36m ago
Don't have a solution but just to add that I'm the same boat, and I've seen a few others. Something trips their anomaly detection and they don't care about it because it's presumably a low false positive rate.

For what it's worth I can just pay for tokens through other providers proxying their API. Still sucks because you end up paying much more.

karlkloss•35m ago
Thy're probably using their own AI to find violations. Go figure.
thunkymonkey•23m ago
Almost certainly. They banned me the instant I logged in successfully, possibly because the email contains "claude.ai@". My appeals via email were ignored. 9 months later I received this, but my account is still banned when trying to log in:

Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.

sillysaurusx•21m ago
They do. It’s how I was banned for researching barbiturates.
PinguTS•34m ago
Why not using some other coding IDE with OpenRouter? There you can also use the models. You can even switch models easily depending on your needs and spent.

There are OpenSource versions of CodeX.

For example:

* OpenCode: https://medium.com/codex/kickstart-opencode-with-openrouter-...

* CodeX with OpenRouter: https://openrouter.ai/docs/cookbook/coding-agents/codex-cli

rspoerri•5m ago
I dont know why people use openrouter ,instead of a monthly subscription, if they can. While i am barely able to use up my 100$ monthly subscription, i can easily spend 10$ a day on openrouter (200-300$/month). Using top-tier models on openrouter is so much more expensive from my experience then any subscription.
sourcegrift•32m ago
Use grok build. They've got some pretty cool things going
throwaway2027•31m ago
Well at least you didn't submit an ID and selfie yet so you could make a new account right, the future is bright.
Littice•26m ago
The part that would bother me most is not the ban itself, but having no idea what to change. “Policy violation” could mean VPN, billing risk, location, or actual usage.
websap•23m ago
Just generate a virtual credit card?
colechristensen•22m ago
There's just a lot of fraud. My bank killed my debit card for "fraud" in my attempts to pay my anthropic bill which triggered fraud alerts, I confirmed the charge was legitimate and it got flagged again. Three times until they just deleted my card.
sillysaurusx•22m ago
I too was banned. Two key details: 1. I was unbanned via their appeal form, but 2. I had created a new account in the meantime which I’ve used since.

If you need a debit card, use Mercury https://www.mercury.com. You can create as many as you want. I use a unique card for each subscription. (If you’re thinking "oh, they’re like privacy.com," you’re mistaken. Privacy.com gets blocked by merchants; mercury works. No idea why.)

Since you’re already throwing around $120, I suspect Mercury’s sign up fee won’t be a problem. But if you want to bypass it, you can start an LLC and use your EIN during account setup for free Mercury access. I did it for about $20 total and have been using Mercury for about 5 years. Best bank ever, and I’ll happily shill them all day every day till more people try them out.

In short, just dodge the ban. I used the same name and address on both my accounts, so as long as you use a different card you have a decent chance of bypassing the ban.

wuhhh•12m ago
Strange, I managed to sign up with an email alias and pretty much always have my proton vpn turned on, never had any issues with Claude code or web - maybe I’m about to? :D

Been thinking of switching to a multi model harness anyway.

pyeri•9m ago
Might not be a very popular advice or even what you're looking for, but I think Anthropic banning you (or any user for that matter) is a blessing in disguise. The sheer amount of compute resources consumed by their high reasoning "pondering..." and "bloviating..." tokens isn't sustainable at scale. Eventually, they must ban everyone but those with deep and infinite pockets in order for this model to be sustainable and turn revenues.

Computers and LLMs are great at automation of low-level human cognitive tasks like memory, volition, decision making and loops, etc. but struggle enormously with high cognitive tasks like reasoning, deep logic, nuance, etc. Not that it can't be done (Claude platform is proof that it can) - but the cost and scaling advantage in this realm belongs to the human brain, not the LLM.

uberex•5m ago
Opencode, w. openrouter?

Kiro.dev, w. cerebras?

Aider, w. groq?

yenihesap•5m ago
Just use one of the alternatives, there are so many. I recommend DeepSeek, GLM/Z-AI or Qwen. They are cheaper and offer competitive performance to Anthropic.
jonathanstrange•5m ago
Very simple, just don't use it and switch to another model (e.g. a Chinese one).

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