Teams building real-world agents told us that more than 40% of callers hang up within the first 30 seconds. On a revenue call, that meant a lost booking, an unpaid balance, a cold lead, or a customer who does not come back.
This happens because humans interrupt, correct dates, pause halfway through a sentence, or speak over someone in the background. The agent misses it, talks over them, or loses the thread.
That’s because of how the current voice systems work. They sequentially listen, stop, think, and then speak. The conversation is actually a walkie-talkie exchange.
So, we’re proud to introduce our first iteration of Mia & Leo who keep listening while they speak. They can handle interruptions, overlapping speech, corrections, and background voices without breaking the conversation.
They are also built for production. Developers get control over agent behaviour, visibility into calls, failures they can debug, and costs that work at scale.
Please try them out at metavoice.io. We'd love to hear any feedback!