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Show HN: Eliminating low-LTV support ticket spam with grounded RAG

https://fireflysupport.io/
1•saturn5k•46m ago
Hey guys! So we initially built this for our mobile game dev studio to automate handling of support tickets. But we added a bunch of useful features on top. We quite liked using it and decided to spend the past four months so that anyone can use it. I'm happy to announce that now it's live with a free tier.

I want to keep building on top of this and make it as useful as it can be while requiring the least amount of human input. I have a bunch of ideas for features, and I look forward to hearing any ideas from you.

Thanks for reading.

Comments

jearry•44m ago
Good

How the Hell Did an Island Suddenly Appear, Then Vanish?

https://www.404media.co/how-the-hell-did-an-island-suddenly-appear-then-vanish/
1•Brajeshwar•1m ago•0 comments

Reinforcement Learning or Active Inference (2009)

https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0006421
2•teleforce•2m ago•0 comments

Mom Gets 6-Mo Suspended Sentence for Letting 5-Year-Old Walk to the Pond

https://reason.com/2026/09/02/virginia-mom-gets-6-month-suspended-jail-sentence-for-letting-5-yea...
3•softwaredoug•3m ago•0 comments

Building an Invisible Smart Home

https://nealshyam.com/writing/invisible-smart-home/
2•nealrs•4m ago•0 comments

Show HN: Instantly get the transcript from the agent that wrote any line of code

https://github.com/ctxrs/ctx/blob/main/README.md
2•luca-ctx•6m ago•0 comments

Industrial AI Founders Keep Solving the Wrong Problem

https://deploy95.substack.com/p/the-gtm-problems-that-arent-what
2•dddddaviddddd•7m ago•0 comments

Show HN: Keydris - Check what an agent is allowed to do before it runs

https://keydris.com
2•ahmed89•8m ago•0 comments

Cratering oil use in China shows the death spiral that could end oil

https://electrek.co/2026/09/03/cratering-oil-use-in-china-shows-the-death-spiral-that-could-end-oil/
2•Klaster_1•8m ago•0 comments

Python sets and dictionaries can have quadratic-time performance

https://lemire.me/blog/2026/09/03/python-sets-and-dictionaries-can-have-quadratic-time-performance/
2•usdogu•8m ago•0 comments

How AI can put out its PR dumpster fire

https://www.ft.com/content/115c886f-23e4-4a8d-9656-5d7fc9480803
2•bossyTeacher•11m ago•1 comments

Scientific Agent Skills: A Library of Procedural Knowledge for Research Agents

https://arxiv.org/abs/2609.00065
2•gmays•11m ago•0 comments

Show HN: VT Code – My attempt at building a coding-agent harness

https://github.com/vinhnx/VTCode
3•vinhnx•12m ago•1 comments

Claude's new system prompt doesn't want to reproduce song lyrics

https://simonwillison.net/2026/Sep/2/claudes-new-system-prompt/
2•torutofu•13m ago•0 comments

RepoPolicyScore – check if a GitHub repo is ready for AI contributors

https://repopolicyscore.com
2•filippofascetta•13m ago•0 comments

Firefox url bars gone after update, how to restore

https://www.reddit.com/r/firefox/comments/1w5y6h1/url_bars_gone_after_fde_156_b2_update_aboutconfig/
2•sandinmyjoints•14m ago•0 comments

Show HN: A benchmark for flight search intent

https://fjmatrix.github.io/flight-search-intent-eval/
3•rabbit_1•17m ago•0 comments

Body Has a 'Second Heart', and It's Crucial You Keep It Pumping

https://www.sciencealert.com/your-body-has-a-second-heart-and-its-crucial-you-keep-it-pumping
3•sleepyguy•17m ago•0 comments

Show HN: Triplox, a distributed Datalog engine with incremental queries

https://github.com/fiV0/triplox
2•fiv0•18m ago•0 comments

Tencent Cloud Code Analysisis: comprehensive code analysis and issue tracking

https://github.com/Tencent/CodeAnalysis
2•Bluestein•18m ago•0 comments

QNX-style ("Qnet") networking is available in QSOE 0.2

https://qsoe.net/qsoe_0.2.html
2•ymz5•19m ago•0 comments

Semantic Browsing History Retrieval

1•bookmarksaviour•20m ago•0 comments

Show HN: 1994.fm – virtual car radio time machine (Apple music only)

https://1994.fm
1•cannoneyed•20m ago•0 comments

40 Years Ago, Oceanographers Found the Wreckage of the RMS Titanic

https://nautil.us/40-years-ago-oceanographers-found-the-wreckage-of-the-rms-titanic-1284740
1•Brajeshwar•21m ago•0 comments

Why Short AI Coding Prompts Can Cost You More Time

https://deanhume.com/why-short-ai-coding-prompts-can-cost-you-more-time/
2•speckx•21m ago•0 comments

Io_uring I/O Can Outlive a Reaped Process

https://blog.ydb.tech/is-there-i-o-after-death-what-happens-to-io-uring-when-a-process-dies-92c65...
1•eivanov89•22m ago•1 comments

Show HN: A website anyone can edit through auto-merged GitHub PRs

https://pushthis.github.io/buildmysite/
1•terpinedream•23m ago•0 comments

New York Times and The Athletic workers demand company scrap Kalshi deal

https://newsguild.org/new-york-times-and-the-athletic-workers-demand-company-scrap-kalshi-deal/
2•ChrisArchitect•24m ago•0 comments

A Transformer Plays Tic-Tac-Toe

https://sbondaryev.dev/articles/transformer
1•vismit2000•25m ago•0 comments

Justifying text by hand, now at 35 columns

https://en.andros.dev/blog/079a7eaa/justifying-text-by-hand-now-at-35-columns/
1•andros•26m ago•0 comments

Eric Lu has factored 862-bit RSA-260

https://twitter.com/penlume/status/2095372672356212876
1•madars•27m ago•1 comments