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Amazon blocks Meta’s new Muse AI agent from shopping on amazon.com

https://www.forbes.com/sites/jonmarkman/2026/09/21/amazon-blocks-metas-new-muse-ai-agent-from-shopping-on-amazoncom/
36•simianwords•51m ago

Comments

majorchord•20m ago
Why is it even Meta's job to announce that an AI agent is being used? Is there a law that actually forces them to make that known?

Otherwise people could just use local agents on their own machine controlling their existing browser/logins as they likely already do, without issues.

JumpCrisscross•5m ago
I guess it’s more that Amazon’s server queries for an answer and intentionally obfuscating a bad one comes across as lying.
geodel•19m ago
Thank you Amazon for standing up for everyman Rufus. We don't need AI agent from evil ad giants.
majorchord•17m ago
How do you know they are standing up for users? From where I'm sitting it looks like they just are trying to protect Alexa Shopping's revenue and/or monopoly.
suprfsat•13m ago
Amazon: famously not evil ad giant.
kqgnkqgn•11m ago
I assume it was sarcasm, Rufus is an Amazon AI product.
a4isms•4m ago
And there go my Bill & Ted's Excellent Adventure memories. George Carlin's Rufus was a "good 'un."
digdugdirk•9m ago
Ha. Amazon's in-app AI agent is called Rufus. It's incredibly annoying, and they love directing you to an 'Ask Rufus' page where you watch an AI agent not-quite-finish repeating your search terms back at you before you realize you're not actually on your search results page, and then spend some additional time trying to find the link to take you to said search results page.

I assume somewhere there's a team hitting their AI query KPI's due to this, but I really wish they'd shut off a few server racks and save everyone the annoyance instead.

simianwords•17m ago
There's a lot to discuss here - agentic commerce, IMO, is where things are heading. I'm completely convinced that people _want_ to shop using agents. But I want to understand the dynamics at play here: will underlying inventory providers like Amazon give up control and allow agents to use their website?

I find this question very interesting and I want to predict where things will head. On one hand Amazon has a lot to lose by giving up control on how their website is used. Ideally they'd like to control the full end to end experience. What happens to the work they put in their UI? All those endless A/B experiments to make the buttons look perfect?

But on the other hand - this is where things are heading. They can't stop agents from using their website. Not for long. And they have a lot to gain because overall purchases will increase since. They can accept it and create a plugin and try to offer as much "branding" as possible inside it. Or they can completely go against agents and block it.

Then you have to wonder, what really is the moat here? Amazon's logistics and its relations with partners and customers (return policy etc) and the trust it brings. The UI part dissolves and is no longer important.

Maybe they want only an allowed list of agents access to Amazon? Maybe that's where things are heading? They sign deals with maybe just OpenAI (for example)? Its not like Amazon makes their own agent + model. I would hate it things fragment this much.

majorchord•14m ago
Anything is possible I suppose... I don't see a path that leads to Amazon actually further controlling the shopping experience inside a browser (where a local agent might have control that they can't reliably detect), short of forcing users into some kind of hardware-based attestation solution or something, but even that is not foolproof.
Jcampuzano2•13m ago
Agents don't click through or interact with ads or get influenced by things like lightning deals, snap promotions, "others who bought X bought Y" and such the same way a human does. This is likely a large portion of the reasoning.

This is just going to get worse before it gets better. More large sites are likely going to block or attempt to block agents because they're so reliant on ads for revenue or exploiting human psychology.

simianwords•8m ago
Its a very good point. There are lots of orgs in company's whose whole job is to push shit from all possible points in the website - its probably called "real estate" internally.

These orgs have a lot to lose. But the company? Not so much, they will make it up and more - agents are great to use.

And yes ads are hard to place because agents let you bypass all this and give you a nice filtered view of exactly what you need.

Where do you think the world will head? Maybe Amazon will sell their inventory for agents at a hefty API price?

United857•12m ago
There's a difference between automated industrial scale scraping and well-behaved agents acting on the behalf of individuals. Right now there isn't a robust, standard way to distinguish between them, so sites just block known datacenter IPs and throw out the baby with the bathwater. That's a main advantage of running your own local claw setup using your residential connection -- difficult/impossible to block.

That said, a site blocking all agents would be like blocking all search engines, something that probably hurts more long term than it helps as agentic interactions become "the norm".

stbenjam•10m ago
It is a money grab from Amazon I'm sure. They want to make a deal with meta to get paid for access. Maybe also worried about liability I imagine on accidental unauthorized purchases?
llmslave•4m ago
Amazon cant hold this off for the long run, nobody wants to scroll through a list of two near identical packages of toilet paper. Agents will intermediate, and they will remove demand for low value items

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