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Google cloud outage takes down banks

https://www.neowin.net/news/google-cloud-outage-takes-down-hsbc-revolut-bank-of-scotland-llyods-equifax-more/
46•paweladamczuk•1h ago

Comments

paweladamczuk•1h ago
For me it was Revolut. No access to my main account, no withdrawals, no card payments since the morning. App doesn't work, there's no phone number to call, nobody to talk to. Dark side of neobanking, I guess.
Arbortheus•57m ago
Not all neobanks. I use Monzo, and they had an outage a while back. I was impressed that it barely affected their functionality.

They have a stand-in system that uses a separate codebase and separate cloud provider. They have a blog post about it here: https://monzo.com/blog/tolerating-full-cloud-outages-with-mo...

The stand-in system has a limited subset of features, i.e. no bells and whistles, but enough that you can get any actual banking done.

(Not an ad / I have no connection to Monzo, I just had some appreciation for a bank doing this properly as normally banking IT is a disaster. Plus the idea of keeping a separate codebase for almost an entire bank's functionality seems very invested.)

I have always got bad vibes from Revolut...

ndsipa_pomu•27m ago
> I have always got bad vibes from Revolut...

I opened up a Revolut account a couple of years ago with the intention of switching my current account to it (i.e. wages going into it etc), but I got spooked after hearing that they weren't registered as a UK bank and thus subject to the various regulations and protections. I tried using Chase instead and have been happy with it so far.

misstuned•17m ago
I used to use Starling as my main and they were fine, until I started getting issues with random card declines due to "fraud prevention" and nobody to talk to. I switched to First Direct and like the peace of mind of having a human on the phone if needed (when I wanted to make a huge transfer for my house deposit it was nice to have!) and I still get perks like free foreign card transactions.
gentlerain•55m ago
Countries talking about AI sovereignty, when they forgot compute sovereignty
Arbortheus•48m ago
I think sovereignty might be the _cause_ of the banks' outages...

This is affecting companies that put everything into a single GCP region in the UK for their entire business - aka most likely British companies or government with a data sovereignty requirement.

gentlerain•41m ago
That's not sovereignty.

Sovereignty is when there is a UK company with multiple data centres in the country.

With that if one region goes down, another can carry on.

derektank•35m ago
Redundancy does not seem like an inherent component of sovereignty
gentlerain•10m ago
True on first glance.

But considering what these sovereignty rules aim to achive, and as someone mentioned, that the problem may be due to companies relying on a single region provided by a hypersclaler due to data sovereignity rules.

Then redundancy has to be considered by both the company and the rulers.

gadders•37m ago
>>Google cloud outage takes down HSBC, Revolut, Bank of Scotland, Llyods, Equifax, more

You will probably have issues logging into Llyods even when the cloud is back up.

bcvvvy•28m ago
I bank with HSBC. Everything is up and working.

A lot of the information people are leveraging here comes from Downdetector which is mostly users reporting that stuff is down, not whether they are actually down. It's a really bad source.

m11a•8m ago
It's a pretty good source ime (at least, massive spikes tend to correlate well with issues). Traditional organisations aren't as transparent as SF tech companies about service downtime. Plus, if the service isn't working for its users, I wouldn't say it's actually up.
nickcw•18m ago
From Google's status page https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPy...

    We are experiencing an issue with multiple services in
    europe-west2 beginning on Monday, 2026-10-19 23:08 PDT.
    
    Due to a power event we had suffered an outage within
    europe-west2-b zone. The power event is mitigated. Partial
    mitigation to infrastructure services will be observed within the
    next 30 minutes and the remaining services will be mitigated there
    after.
So some kind of power failure happened to bring down one zone. Unfortunate, but this kind of stuff happens. That is why all the cloud providers have multiple zones, and I'm amazed the big companies reported as down weren't using multiple zones.

(Also reporting the times in PDT is quite unhelpful for users of this zone who are likely based in the UK or EU)

misstuned•7m ago
I couldn't unlock a shared city bike this morning on the Beryl system, probably the same outage.

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