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A monopoly ISP refuses to fix upstream infrastructure

https://sacbear.com/xfinity-wont-fix-internet/
21•vedmed•2h ago

Comments

paulatreides•16m ago
> Xfinity is the only gigabit provider in this area. No competition. No alternatives. I can’t leave. So they don’t have to care.

many such cases...

1over137•5m ago
"only gigabit provider". Like those grow on trees. Lots of people would love to have a fraction of that speed.
fsckboy•1m ago
everybody has a fraction of that speed
sidewndr46•14m ago
This has to be the weirdest post I've seen in a while? Cable infrastructure in the US is awful. I can't imagine a scenario where it would be reliable.
nativeit•12m ago
I don’t think it was the author’s intent to shock us by the state of CATV infrastructure.
vedmed•9m ago
Yeah its pretty weird I created a website just to write this article just so I could make this post. I'm so frustrated with these outages :(
nativeit•2m ago
There’s not much to break, honestly, and cable TV is still fairly popular outside of techy circles, but mostly it’s still the only option for broadband in a large portion of the US. I’ve been on Spectrum for several years, and it’s been largely trouble-free. I’m in a rural area of North Carolina, but near enough to Charlotte that they don’t have the entire region locked down. That said, Windstream/Kinetic is just now rolling out fiber in my area (should launch in the next few months), Spectrum has always been the only option for land-based broadband. I’ll switch to Kinetic for the symmetric upload speed, rather than any specific reliability problems we’ve experienced.

I’m sure these market conditions are common in most of the country, but without the moderating climate we have, so I imagine it’s much more susceptible to damage by freezing temperatures and natural disasters.

But the article is decrying the monopolies, and the bad incentives that they inevitably create, rather than attempting to highlight the poor state of telecommunications infrastructure.

nativeit•10m ago
I’ve dealt with this at least twice on behalf of clients. In both cases, another provider entering the market was the only thing that made a difference. By that point, they’d already burned all the good will they had in the area, so maybe they would have fixed things with competition, but I wouldn’t know, my clients got on the waitlist to jump ship the absolute nanosecond they hear about it.
bpbp-mango•5m ago
I'd start my own ISP for the area
altairprime•4m ago
[delayed]
bombcar•3m ago
I had a similar problem with a DSL line ages ago and what finally fixed it was to upgrade to business-class service, complain to business support, and they sent a tech who eventually found what it was (a tester on the line painted over so as to nearly be invisible). After it was fixed I was able to downgrade back to consumer DSL.
stego-tech•57s ago
I sympathize with the author. I remain on Charter’s shitlist to this day because I had a very similar issue about twenty years ago, except our connection cut out entirely after ~10MB of data had downloaded in a continuous stream, and the cable modem had to wait for the line to become available again. No amount of technical documentation, logs, traceroutes, equipment swaps, or anything on my end would convince them it was a problem with their infrastructure.

So, exasperated, I filed a complaint with the FCC. A week later, it got fixed along with an apology, no truck roll needed.

I miss when the government had teeth and used it against companies, man.

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