> What really interests Cian, who has published research[1] exploring how audiences tend to have less trust in media outlets that are transparent about their AI use, is the fact that the Post disclosed its use of algorithmic pricing at all. “If you ask people [whether they] want transparency on what’s behind your pricing strategy, people say ‘yes,'” he says. “But what we found in my research is a paradox, in the sense that people think that they want to know, but once they know, the reaction is worse than not knowing.”

> [1] https://ideas.darden.virginia.edu/AI-disclosure-dilemma