On March 27, I contacted Anthropic Support reporting I hit usage limits very early. On 13 April, I emailed again asking about usage issues (like many others): I started that Monday with 72% of my usage used. On 17 April, after three weeks of the first open support thread, disappointed in their replies to the second, and exactly six days before their published post-mortem and their promise to reset usage limits, I downgraded my account from Max to Pro, and updated the support thread with that info.

> Today we are resetting usage limits for all subscribers.

-- Yesterday's post: https://www.anthropic.com/engineering/april-23-postmortem

I followed up today to ask if this applied to me, noting,

> Does this [reset usage promise] apply to my account? And how many weeks worth of usage is reset, please? I note there was ongoing impact for significant time.

Their reply:

> Unfortunately, this subscription is not eligible for a refund as it falls outside of our refund policy timeframe.

> Our refund terms are not flexible on this point.

I thought HN should know.