frontpage.
newsnewestaskshowjobs

Made with ♥ by @iamnishanth

Open Source @Github

fp.

Ask HN: What's the hardest part of building a SaaS that users keep paying for?

6•specwiseai•1h ago•1 comments

Tell HN: Dont use Claude Design, lost access to my projects after unsubscribing

277•pycassa•17h ago•77 comments

Claude Account Suspended Seconds After Purchase?

67•AnthropicWHAT•2h ago•37 comments

Ask HN: We just had an actual UUID v4 collision...

472•mittermayr•6d ago•338 comments

Ask HN: What are you working on? (May 2026)

280•david927•3d ago•1074 comments

Rumors of my death are slightly exaggerated

1668•CliffStoll•1w ago•257 comments

Tell HN: Starting June 15, claude -p usage will change

6•andersonmvd•13h ago•10 comments

Ask HN: Is Anthropic doing too much vibe coding?

6•terabytest•19h ago•6 comments

agent-dash: TUI for managing Claude Code and OpenCode in tmux

3•fdarian•1d ago•0 comments

Ask HN: How to get started in electronic music

16•A_Random_Nerd•2d ago•16 comments

Ask HN: Is Spam getting worse or is Gmail getting worse?

10•adamtaylor_13•1d ago•8 comments

Ask HN: How are you preparing for interviews nowadays?

11•holden_nelson•2d ago•31 comments

Ask HN: If HTML supersedes Markdown fr AI, Will it be versatile enough for devs?

8•zameermfm•1d ago•20 comments

Ask HN: Will low quality AI customer support be the new normal?

25•0-bad-sectors•3d ago•29 comments

Ask HN: Best static site generator for a docs site in 2026?

15•agenttestjekuqz•3d ago•13 comments

You've reached the end!

Open in hackernews

Claude Account Suspended Seconds After Purchase?

67•AnthropicWHAT•2h ago
I literally created a new account, pressed submit on the credit card dialog, the purchase goes through and i get logged out. I try to log in, and it says I'm banned. I check my mail box and I see an email with an invoice and another that I'm in violation of the ToS, submitted within the same minute LOL.

Is this some kind of joke? :O

Comments

DiabloD3•1h ago
Not surprised.

Anthropic dogfoods their own product, and, unfortunately, this is what their product produces sometimes.

godzillabrennus•1h ago
Congratulations, you are part of the world's most advanced paid beta. So advanced that you ended up testing the fraud system unwittingly.
swader999•1h ago
Kudos for going public with it. Likely the only way to get it resolved.
garyfirestorm•1h ago
Are you located in a country that is sanctioned by the US?
AnthropicWHAT•1h ago
no - i'm in europe :/
petcat•1h ago
Have you created multiple accounts? And possibly one of more or the others were banned before this?
AnthropicWHAT•1h ago
Nope, I have an enterprise account that I use heavily during my day job.

I registered it for my personal business, using my business credit card and I see the payment has been reserved in my banking app, but it hasn't fully registered yet?

It was a Mastercard credit card, and I'm wondering if something along the likes of "3D Secure" credit card protection did this..

AnthropicWHAT•1h ago
The only other explanation I have is that I was trying to connect Zed with Claude, so that redirected me to the Claude site, I registered an account and it said it needed a pro license, so I plugged in my CC details and off it went.

Upon returning the OAuth (or w/e auth it is) back to Zed; it logged me out and told me i was banned.

throwaway2027•1h ago
That's probably why. You're not allowed to use the subscription with any other coding harness other than Claude Code.
lukewarm707•1h ago
i know only this:

anthropic does not let you use their service if you are physically located in china

however, anthropic does not actually ban chinese people.

so, you can still use it provided you make your request from a 'democracee' country

HyperL0gi•1h ago
I’ve heard that using a VPN might cause in a ban. Considering they probably use an LLM to determine if you're a bot or something, you got unlucky with a possibly Haiku 4.5 hallucination ¯\_(ツ)_/¯
bsenftner•1h ago
The same thing happened to me. It's a fucking joke. Located in Denver.
AnthropicWHAT•1h ago
Did you get it resolved?
Crystalin•1h ago
We got the same issue. Some credit cards get automatically banned. We had to create another account (same info) but use a different credit card. (BTW: you will be charged even if they ban you)
spoiler•1h ago
The achievements of thousands of of agents vibe coding in parallel. Marvellous, simply marvellous. And the news fearmonger how AI will replace jobs. Lol
AnthropicWHAT•1h ago
Did you attempt to appeal? support@anthropic.com is just an AI bot that refuses to connect me through to human support :'(
mingus88•1h ago
Chargeback. Literally the purpose of it is when you were charged for a service you never received

Enough chargebacks will threaten their merchant account

fweimer•1h ago
What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?
cpach•57m ago
If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice?

For B2B, I guess the local chamber of commerce might be able to advice.

gpm•49m ago
The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to.

They don't have a leg to stand on here since the terms of service provide that they will refund you.

philipwhiuk•24m ago
Complain to your politicians for better regulation?
dmd•1h ago
Anthropic does not offer support to anyone but their largest enterprise clients.
Steve16384•1h ago
Why is it that the larger the company, the less likely they'll have proper support?
Henchman21•16m ago
Because “Fuck you, thats why”

Welcome to America, now gimme my money.

Crystalin•1h ago
We did try to appeal.

First reply: > Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.

We were still banned after few days so I sent another email to ask to be unmanned.

Second message:

> Thanks for getting in touch. Please visit our Safeguards Center for more information about our approach to user safety, warnings, and appeals.

I tried more and more but only got only replies to visit more and more links. I gave up at some point

pixl97•1h ago
>(BTW: you will be charged even if they ban you)

Lol, wtf. I'm guessing some jurisdictions would consider that theft.

foenix•1h ago
I'm considering starting my own new thread about this, but I can't even unsubscribe or use my account without doing a Persona ID check -- something I absolutely refuse to do but have no way to opt out of.
saghm•1h ago
Another A/B test that affects 2% of users, maybe?
hootz•1h ago
Why is Anthropic fumbling so hard their boost they got from OpenAI fumbling hard? These companies suck... I'll stay with the open-weight models.
mixtureoftakes•1h ago
anthropic really needs to just make a great, personalized customer support experience where you get a couple dollars worth of opus credits that has some authority and ability to help with your issue.

"it couldnt be that simple because xyz" why not? I'm yet to see any big ai company actually try this

seanhandley•1h ago
There's so much model distillation and token reselling going on, I imagine they've enabled a lot of automated checks to keep bots out. Depending on where you are and who you bank with, you might struggle to get any kind of access.
OutOfHere•1h ago
Anthropic has always had a wide variety of customer-disdain issues. When will people get it through their heads that Anthropic was meant to be a product for large enterprises, certainly not for individuals.
subhobroto•1h ago
It seems Anthropic has taken an aggressive stance on their buffet, flat rate plans being used in any tool not created by them, where they immediately ban such accounts.

I believe they still allow API usage in this manner though.

In this case, the OP attempted to use Zed with Anthropic's $20/mo plan and was banned immediately. I imagine if they had went the API usage route, this wouldn't have transpired.

Surprisingly, I wonder if this will push more people to use Cursor because they allow you to use a variety of models, including SOTA. That, or manage your own API key subscriptions with a middleware like LiteLLM that also monitors usage so that your coding frenzy doesn't turn into a $20k bill. Or maybe OpenRouter where you manually top up the account.

flowghost_24•58m ago
Something similar happened with me a couple of days ago, but I submitted a request through email, their AI responded back even before the 3 second mark. Mine was an API vs ClaudeCode issue it tangles the account sometimes. Got fixed in a few.
AnthropicWHAT•54m ago
https://i.imgur.com/Udlfmh0.png

^ the automated system banned me so fast, that the receipt email was delivered after I was banned :')

0xCE0•43m ago
Anthropic user account system seems dangerous to begin with. Login only with email, which cannot be changed ("make new account if your email changes"). I have have monthly Pro plan which I cancelled immediately to avoid situation where banning leaves billing. Now they have changed so that I can't resubscribe monthly plan anymore (I have ~10 days left of previous subscription), only yearly billing is option for resubscription at this moment (and yearly commitment is a long time with AI models). When the subscription ends, we'll see what it is shows then... You can't trust these kind of businesses...
SashaMApps•24m ago
I had the same error that I'm violating ToS after payment but not for the new account, for account I used for half a year, but it seems it was some kind of error from Anthropik side, I just tested my cloude cli, it was working fine and I did nothing. Not sure your case the same but they have definetely buggy system