Framing the whole thing around costs is the problem. Frame it around better quality, better service, buy it for life etc.
There's no way I'm going to buy 3 times the cost for the exact same experience. I don't care about free returns I want something that has no returns because it's reliable and better engineered and made. I'd much rather have 2 widgets that I never have to worry about again (or they can be repairable that's fine too) than 10 widgets, two of which I need to find a box to return them, one of which has intermittent problems that don't quite make it worth it to return OR use, one of which was cheap enough I bought on a whim but was never really going to use anyways etc.
Actually more expensive, fewer, better, things sounds great now that I've written this out. Less mental and physical clutter.
But of course most people don't see it that way and business have to earn trust around these alternative ways of thinking about our relationships with our "stuff". Slapping a "Made in the U.S." sticker on something is gonna do nothing though.
iamthepieman•9mo ago
There's no way I'm going to buy 3 times the cost for the exact same experience. I don't care about free returns I want something that has no returns because it's reliable and better engineered and made. I'd much rather have 2 widgets that I never have to worry about again (or they can be repairable that's fine too) than 10 widgets, two of which I need to find a box to return them, one of which has intermittent problems that don't quite make it worth it to return OR use, one of which was cheap enough I bought on a whim but was never really going to use anyways etc.
Actually more expensive, fewer, better, things sounds great now that I've written this out. Less mental and physical clutter.
But of course most people don't see it that way and business have to earn trust around these alternative ways of thinking about our relationships with our "stuff". Slapping a "Made in the U.S." sticker on something is gonna do nothing though.