I used to be the PM responsible for onboarding and activation. After hundreds of hours binge‑watching session replays and running user interviews, I realised we were still answering “Why did this user ghost after the trial?” on vibes.
So I built *UserWatch*, an AI system that:
1. Captures plain‑vanilla session replays (drop one script tag). 2. Re‑watches every session and tags each exit as one of *7 root‑cause types* (UX confusion, value gap, tech error, etc.). 3. For each recurring pattern it: • bundles the best 30‑second clips to prove the hypothesis • suggests a concrete UI / flow tweak to move those users to the next funnel step.
*Why it’s useful*
* No more hunting for “the good replays” or guessing what happened. * You get a ranked list of drop‑offs, evidence, and ready‑to‑ship fixes for the next sprint. * Caveat: analysis runs in a 24‑hour batches—tokens aren’t free and neither is my OAI bill.
*Status*
Private beta. I’m hunting for a handful of SaaS teams willing to break it and tell me what’s wrong. If that’s you, I'm excited to chat.
Happy to take any questions—brutal honesty welcome :)
Thanks! Dima