In our latest Keep IT Healthy podcast episode, we talk with Ada Andruszkiewicz, Co-Founder and COO at Talkie.ai, about a different narrative around automation in healthcare—one where AI reduces pressure, restores empathy, and absorbs the chaos instead of creating it. What they cover: Why healthcare is the perfect use case for voice-based AI How Talkie.ai makes AI-patient conversations actually feel human Their bold pivot from a horizontal AI platform to a vertical healthcare solution Whether automation can re-humanize healthcare The future of proactive AI agents in preventive care

I personally would be shocked if front desk staff exist in 2030. The 70 year experience in various forms of automation says that even if LLMs give shitty answers, they will replace people.

Phone service replaced in person service, and phone service gets boilerroomed and later offshored, or replaced by an IVR/VRU unit. Bank tellers start doing drive through, then mostly get replaced by ATMs. Retail checkers get replaced by self scanners, even if the corporation has to hire many more security folks because they're afraid of shoplifting. Then there's the whole evolution of corporate web pages from an actively monitored email address, to humans doing live chats to deliberately frustrating true bots, to LLM bots fantasizing to customers.

Chineses sellers have outsourced customer service to the web. I've purchased $100 GPS receivers that don't include a single sentence of printed documentation, not even a slip of paper with a URL or an email address.

Front desk staff are dead men walking.