The examples they give are not because customer expectations increased, but because they decreased. They are familiar examples of the price-based race to the bottom.

That is such a terrible piece. StackOverflow was already in decline before ChatGPT was released. The authors cherry-picked their data to show charts to prove their point.

ChatGPT accelerated the decline ever so slightly but it was already dying: https://blog.pragmaticengineer.com/stack-overflow-is-almost-...

Typical for product management literature: story over substance.