It then asked me to submit a gov ID and take a photo.

Thereafter, no email receipt was sent. no case #.

"Your account has been temporarily restricted as a precaution"

Why did this happen? We take proactive steps to secure your account when we detect potential unauthorized access. Signs that your account may have been compromised include account access from unfamiliar locations or devices, or unusual activities such as multiple attempts to change passwords or critical settings.

What can you do next? To help you keep your account safe and regain access, we’ll first need to confirm you’re the valid account owner. Please submit a government-issued ID to start the process.

A customer support representative will contact you within 48 hours with more information about your account and the status of restoring your access.

It's already been 72hrs..I'm even on their Premium Plan. No contact # to call. Nothing.

Any advice would be appreciated. thanks