The OpenAI founder described the transformation of customer service as already complete, telling the Federal Reserve vice-chair for supervision, Michelle Bowman: “Now you call one of these things and AI answers. It’s like a super-smart, capable person. There’s no phone tree, there’s no transfers. It can do everything that any customer support agent at that company could do. It does not make mistakes. It’s very quick. You call once, the thing just happens, it’s done.”
Uhm, yeah no.
msgodel•6mo ago
Meh. Exposing the CMS to the public with appropriate permissions could have also done this. That's the approach Google tends to take for example.
bigyabai•6mo ago
It just works! Any questions?
drweevil•6mo ago
Right. It’s more like “Talk to the Hand.” This bubble can’t pop soon enough.
TheAlchemist•6mo ago
"It can do everything that any customer support agent at that company could do.".
Not at all - on the rare occasions I needed to reach customer support, AI infuriated me most of the time actually. One trick to trigger it to switch to a human is to start insulting it (read it somewhere on HN I think, and it did work in my case).
jasonthorsness•6mo ago
I don't understand why he feels the need to exaggerate to the point of untruthfulness when the reality is impressive enough.
andsoitis•6mo ago
Uhm, yeah no.
msgodel•6mo ago
bigyabai•6mo ago
drweevil•6mo ago
TheAlchemist•6mo ago
Not at all - on the rare occasions I needed to reach customer support, AI infuriated me most of the time actually. One trick to trigger it to switch to a human is to start insulting it (read it somewhere on HN I think, and it did work in my case).
jasonthorsness•6mo ago
quantified•6mo ago