You can pay a technical writer to do that stuff, but I don't really ever see that in today's org structures.

as companies scale they hire ops folks or bring in a platform (notion etc) to fix it but in my experience knowledge / info changes so quickly that it can be fruitless to keep it up to date. basic organization and structure is important however. I'd love for someone to actually solve this issue at scale :)

1. Because solving those problems isn’t a priority in terms of how to spend finite funds.

2. Because most people don’t know that there is such a field as library science let alone that what librarians are trained to do isn’t about borrowing novels and saying “ssssh!”