> and cease unlawful enrollment and cancellation practices for Prime.
which thank god, Amazon deserves to be in the hall of fame for their multiple beg screens.
Ex, netflix, which has decided to pop up a 'we noticed there are people who don't live with you using your account, click here to pay us another $9/month' every time it starts on my TV, presumably because my underage child, who legally lives with me, uses it on her phone when she is away at school for 5 months a year.
And then when someone clicked the default pay us button, I was unable to figure out how to remove the charge without actually calling and telling them I was canceling after 20+ years. (the whole extra member thing wasn't showing up in the web ui, no idea why, maybe its because of the TV clicking process).
Saying "everyone does it" doesn't make it legal or right. Going after Amazon and winning a ruling against is a good first step in eliminating these exploitive practices everywhere.
I subscribe to as many things as I can through Apple because I can instantly unsubscribe without companies wasting my time.
I'm still confused by this part.
I didn't use Prime for a long time. I remember lots of buttons inviting me to sign up, just like YouTube asks me weekly if I want to subscribe to premium.
But I don't remember anything seemingly deceptive, and none of the news articles seem to actually provide any details. So what precisely was deceptive?
And even the cancellation part, it's just two confirmation screens. It doesn't seem bad. It honestly seems about the same as any other website subscription I've ever had. You click to cancel, say yes I really don't want the benefits (this is the only extra step), and then click to confirm the cancellation.
https://i.insider.com/6226b418990863001998d7a9?width=1200&fo...
https://i.insider.com/6226b454dcce010019a7243a?width=1200&fo...
The "no thanks" on the second one does seem particularly egregious. I'm curious if there's a screenshot of the current one you describe.
Something similar happens again with the shipping. I only ever buy enough to get free shipping, but it never defaults to that, it tries to trick you by defaulting to paid, and then when you scroll to change your shipping to free, it again makes "join prime" the most default looking option to pick.
I'm pretty sure in the past there was an extra nag somewhere but the above is my most recent experience. Maybe legal but certainly feels like you're dealing with a scammer.
Feels like a case where sticking a big company with a settlement is a career legacy goal of someone somewhere.
Edit: A search reveals that this was apparently controversial at the time: https://www.politico.com/news/2024/06/21/biden-infrastructur.... The shamelessness of "Trump-Vance" here funny.
On both .com and AWS, Amazon is reaching a stage of maturity where they’re running out of new customers. While still a fan of both, they’re both getting annoying as innovation slows and they get more annoying with a focus on doing things to make your use “sticky” vs making you trip over yourself to buy something because it’s great.
Amazon is full of counterfeit or low quality junk that one needs to navigate. AWS is muddling things with far too many random services thrown at the wall vs just being really good at a few core things. In today competitive environment account teams can’t really explain why we should use AWS apart from “we’re AWS” which is again an answer from a company aging into more stagnating maturity.
The fine, while more than a rounding error, is still small. However it will hopefully help cut down on some of Amazon’s more annoying behaviors.
I'd hope that they fixed this. If an account is locked, it seems like it would be common sense to place a hold on any subscriptions associated with it.
iancmceachern•1h ago
Our_Benefactors•1h ago
iancmceachern•36m ago
jkestner•3m ago