What if your AI assistant could juggle flights, messages, and security checks all at once? Filip Srnec showed it’s possible. At Infobip Shift in Zadar, Principal Engineer Filip Srnec pulled back the curtain on a crucial piece of this puzzle: Infobip’s MCP servers, a solution designed to give AI agents “communication superpowers.”

Imagine an AI agent tasked with booking a flight, informing the user of the details, and setting up a 2FA notification for their departure. This isn’t science fiction anymore.

For such an agent to succeed, it must interact with airline APIs, messaging platforms, and potentially a customer data platform. The challenge, as Filip highlighted, is standardizing these interactions – creating a universal language that allows AI to “speak” with the tools it needs.