This highlights a couple of incident reports and how they fall back to the "Old Way" without giving examples of what could have been "the New Way" conclusions.

How could one have improved the systemic conditions in the examples given? What would be an example of process improvement that could not be considered a "more automation added" type of thing (eg. ensuring more information is available to the human operator faster and more obviously is some sort of automation).

Automation here is seen as a synonym for added complexity, even if it can be used as part of a systemic improvement to processes to provide the better framework for any operator in any state to make a better call in the moment. Esp in software, automation is part of our processes (heck, software engineering is automation), so I am a bit confused about the message.