Grafana and Datadog are great for devs, but you can't hand them to support (let alone customers).
DashFrog is open-source, customer-scoped observability. It sits on OpenTelemetry, but abstracts away the parts that make non-devs' eyes glaze over.
Two main concepts:
- Flows: Track logical operations across services, not technical spans
- Metrics: Instead of exposing gauges, counters and histograms in the UI, you just have rates, ratios and percentiles.
Lots of ideas (external data sources, helpdesk integrations, alerting, frontend sdk to embed in your app) but would love to hear what you'd want first.