This seems to be a worthwhile exercise to explore -- formal but lightweight, and a lodestone during development.
That said, a ticketing system should ostensibly offer this same effect, but in my experience they're often populated with brief titles and maybe a short paragraph on expectations.
romannikolaev•19m ago
We usually use this before tickets are even created.
In many cases, an RFC can lead to an epic-level ticket that includes multiple user stories.
In other cases, it can be very tactical. I think you are right, probably it can be expressed directly in the form of a ticket. The discussion well happen in the comments to the ticket in this case.
observationist•12m ago
Ticketing systems inevitably get Goodharted. Everyone starts in good faith, then the manager starts using the number of tickets closed, touched, etc as a proxy for work being done, then the agents replace number of tickets with things actually accomplished.
pstuart•38m ago
That said, a ticketing system should ostensibly offer this same effect, but in my experience they're often populated with brief titles and maybe a short paragraph on expectations.
romannikolaev•19m ago
In other cases, it can be very tactical. I think you are right, probably it can be expressed directly in the form of a ticket. The discussion well happen in the comments to the ticket in this case.
observationist•12m ago