"Niccol joined the company in 2024, at a time when the business was under pressure.
...
"We lost our focus because we got a little too distracted on efficiency and technology, and lost, I think, our focus on experience, customer and connection," he said.
"
Imagine how far you have to have your head up your ass, to acknowledge that you ran into problems over-optimizing for efficiency and technology, and then immediately going on to say that you're going to use robots to fix the problem.
jleyank•1h ago
How about “tasteful drinks at a reasonable price in pleasant settings”? Pay your staff more so they stick around and don’t automate and kill what little personal contact remains.
biglyburrito•1h ago
...
"We lost our focus because we got a little too distracted on efficiency and technology, and lost, I think, our focus on experience, customer and connection," he said.
"Imagine how far you have to have your head up your ass, to acknowledge that you ran into problems over-optimizing for efficiency and technology, and then immediately going on to say that you're going to use robots to fix the problem.