Add dormant user re-engagement email and improve name parsing
1•nishiohiroshi•1h ago
During dry run testing of our drip emails, we caught that the first run processes all installations - including months-old ones. Sending "review your setup PR" to someone who installed ages ago would be tone-deaf. Added a dormancy check so inactive users get a re-engagement email first that re-introduces the product, then onboarding resumes from there. Caught it before it hit production.