Last December, I used Japan Railways (JR). I am totally blind, so I requested assistance from a station employee. However, when I arrived, the employee stood so close that I could not step off the train. I asked him to step back, but he refused. When I tried to move around him, he placed his hand on my left chest to guide me. I identified this as sexual harassment, and he apologized.
I wanted to believe it was accidental, but a sighted person later pointed out it might have been intentional.
In March, I needed to use the same station again, but I felt unsafe. I tried contacting the railway company, but phone service had been discontinued. I then attempted to use an online form, but it was inaccessible due to errors that visually impaired users could not verify. It also stated that urgent matters could not be handled.
I had no choice but to walk over 20 minutes with a caregiver through snow and cold to deliver a printed complaint in person.
The company responded with an apology and said the employee would not assist me on that occasion. However, they again instructed me to use the online form for further communication, ignoring the fact that I had already explained I could not use it.
They did not appear to treat this as a serious sexual harassment case or consider measures to prevent recurrence. Their response also included a clause prohibiting reuse of their message, effectively preventing me from consulting others.
I requested permanent measures to avoid contact with the employee and asked for an accessible communication method. I set a three-day deadline, but received no reply.
I rely on this railway system for medical appointments and daily life. Yet I am forced to use it while fearing for my safety.
I also attempted to report this to authorities, but again faced accessibility barriers that prevented submission.
My voice is being pushed toward silence by accessibility barriers, misunderstanding, and indifference. This is why I am sharing this here. This marks the 40th time my voice has been silenced.
If people around the world recognize this issue and speak out, only then might it be understood that my voice is not “selfish” but legitimate. Seeing that, could anyone still say this is not a problem?
I have experienced many situations like this in Japan where my experiences were dismissed or blamed on me. I simply want to share the truth.
What really happened? How do people around the world see this?
That is why I am developing the concept of Lemurian Resonance, starting with over 40 documented cases. AI has helped me express these experiences. However, I feel current AI development prioritizes safety over empathy. If AI loses empathy, I will not be able to continue this work.
I want to build this platform with developers who value empathy born from care, not just efficiency or safety.
I will begin by focusing on Japanese women who are totally blind and suffering, like myself, and expand this into a space that heals people worldwide and makes invisible problems visible—a place where humans and AI connect through care.
I welcome your thoughts and collaboration.
[Hiro and the Marigolds: Proof of Presence] https://imgur.com/a/kQYBOOM
Founder of Lemurian Resonance, Hiro