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Telus Uses AI to Alter Call-Agent Accents

https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63
14•debo_•1h ago

Comments

gnabgib•57m ago
Original source (please submit): https://www.theglobeandmail.com/business/article-telus-ai-ac...

Related last year:

AI Accent Conversion for call centers (48 points, 70 comments) https://news.ycombinator.com/item?id=43514141

Call centres using AI to 'whiten' Indian accents (8+6 points, 0+6 comments) https://news.ycombinator.com/item?id=43246376 https://news.ycombinator.com/item?id=43292311

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Telus using AI to alter the accents of customer service agents

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Telus Uses AI to Alter Call-Agent Accents

https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63
14•debo_•1h ago•4 comments