While Canny prices per tracked user rather than per member, their rates start at $99/month for 1,000 tracked users, $359/month for 5,000, and over $900/month for 50,000 users. The catchphrase “unlimited team members” doesn’t mean the price won’t rise as the number of users increases. However, if your goal is an open platform where any user can vote, this pricing model will backfire.

There is also a flat rate option. In my experience, most founders who selected a particular feedback platform did so based on design and not on pricing. Did anyone do the actual math before making a decision?