This happened to me and I can promise you that I did nothing wrong. It is very frustrating to essentially be locked out of the app-based dating market without even knowing why.

Perhaps most of what sucks right now is downstream from the advent of the technology and business model that allows companies to scale their users to the point where it's impossible to handle their customer service needs with actual people. Automation of human judgment isn't getting better, just cheaper and more convenient for the operator who's insulated from its failures anyway.