So, we discovered that for $50 per month, you can contact human support once. It seems bad considering we already pay them $3k a month, but we needed the help and paid the $50.
After 4 days of them not responding, they sent us a message that they were ready to help. 15 minutes later, which I didn't respond in, they closed the ticket.
They didn't schedule a time when they would reply when I first opened the ticket. I just had to make sure that I can respond to their message instantly in a random 15 minutes interval over 4 days.
Now, to open a new ticket, I have to pay them $150!!!
How is this not a scam?
necovek•39m ago
If not, why not?