reinvention of Airbnb
AirBnB provides an amazing service, the ability to painlessly book hotels that feel like houses.
I guarantee you they are not going to be the next Apple or Microsoft, they're instead just going to dilute the value of their core business chasing things that aren't going to work, instead of focusing on their core service, and then in so many years time they will become irrelevant rather than inevitable.
Airbnb is still a great option if the location is under served by normal hotels, or if you are traveling with families so you want to have a kitchen/amenities. But otherwise I almost exclusively book hotels now.
They chose to stick experiences and services as a root choice in the mobile app, not something that is attached to a booking or stay you already have. While I expect the major use case to be using these new services during a stay, the app design shows they are paving a future where you take some of what you loved about your airbnb stay back home with you.
Over 10 years ago I rented a folding couch right off of Pearl ST. Boulder, CO.
I stayed in the living room of someones 1 bedroom apartment for $300 a night instead of 1k+ a night for the equivalent at what amounted to a travel lodge motel. The prices there were out of control, no inventory, just awful.
There are "plausible deniability" cartels everywhere, it's and it's always nice to see their grip on a region drop.
Safe place to stash your luggage is another matter, there's a dozen apps that cater to this need now too so if you are sleeping in the bus station at least you can put your baggage behind a locked door
Before someone declared a need for buggy and unreliable locker apps, for decades prior you could deposit something called a "coin" into a slot which would allow you remove an equally archaic object called a "key" from the lock, which you would deposit in your pocket and be on your merry way.
Back in the '90s, sure, but then some people flew a plane into a tower block and apparently this meant we need to pay $20 for some minimum wage dude to put our bags on a shelf that's only open 9-5 instead.
Source: Have hosted couchsurfers very long ago
There used to be very few hotels with kitchenettes, any space really beside just a bed.
There's way more suite and kitchenette options.
Lots of people travel for longer than just a night or two, or to travel beyond just business, where you might want to be able to actually enjoy being in your private space.
Hotels weren't really designed for this.
They wanted you to never be in your room, and instead upselling you at the bar.
Now, you can pretty easily find relatively affordable hotels that have many different types of rooms layouts for all different purposes.
Now, that defeats a lot of the point in having an AirBNB.
As you said, AirBNB is really only good if you're traveling somewhere with lousy hotel options, you're going to be staying somewhere for a long time, or traveling in a huge group, or you want to host a rager party or something...
As soon as you go to two rooms, airbnb gets more appealing fast.
It’s also great where there are either no hotels, or the only options are motels, if you want somewhere with a kitchen and such.
Good for destination-type getaways where the point is to mostly hang out at the airbnb. Hotels suck for that. Even the nicer suite-type ones mostly do.
Any data to back it up, please?
Perhaps someone here on HN will read this here, make an app out of it, get funding and set up such a thing in the US.
And Uber did the same thing for taxis. Now Uber's ridiculously expensive and taxis are often a better option.
Dodging regulation and taxes was Airbnb's biggest competitive advantage.
Regulatory entrepreneurship only works long-term if you can continue to dodge, or change, the law (either statutes or case law.)
We will see what happens with all of the AI companies who claim fair use.
Paypals revenues have been growing for ever. They basically do just one thing. But since the market in that one thing has a limit. The market can only price in a certain amount so the stock never grows.
So they look for growth else where
> It is also revitalizing an unsuccessful experiment the company began in 2016: offering bespoke local activities, or what it calls “experiences.” The next stage, launch date unspecified, involves making your profile on Airbnb so robust that it’s “almost like a passport,” as Chesky puts it
> After that comes a deep immersion into AI: Inspired by his relationship with Altman, Chesky hopes to build the ultimate agent, a super-concierge who starts off handling customer service and eventually knows you well enough to plan your travel and maybe the rest of your life.
That kind of makes sense to me - Airbnb must have learned to deal with trust/safety/reputation issues better than basically any other consumer app based company (except maybe Uber/Lyft)
Looking at incumbents:
Tour booking - TripAdvisor and Viator, not enough network effect
Home services - Angie's List and Thumbtack, not enough network effect
Events and concerts - Ticketmaster, enough said
Classified ads - Facebook Marketplace, enough said
Gym and fitness - Classpass, which I think is pretty good actually, but definitely going to be acquired or copied by Big Tech
Volunteer event hosting - Meetup, anyone under 40 even remember that?
Not at all. Basically all reviews on Airbnb are positive bc of the threat of retaliation. Your reviews are like your social credit score, not worth threatening to post a negative but honest review.
Give someone three stars; which is “okay” (airbnbs own language) and you’re forced into specifying why a review (or part of a review) got three stars. The canned reasons are pretty negative (“felt unsafe”, etc). The “write in your own reason” option is limited to 50 characters.
So you’re incentivized to select 4 or 5 stars which allows you to click through the review without any other entry requirements.
I only give truthful reviews and I’ve only had three cases (out of ~70 stays) where the host was an asshat in response.
I cannot for the life of me figure out why these companies don't just stick to their core.
The path to success is made by many failures; and when you get to success, you can't take the success, you can't be 'done', you need more success. It's a long form of chasing the next dopamine rush.
He probably hasn't felt more alive than the week he threw everything in the blender. It's a mix of issues that starts with childhood and leads to a life of addiction for more.
On the cover of a magazine, it's an inspiring story, but deep down it's a sad human trait.
All power to him though, it sure makes for interesting stories.
Greed. Founders and employees who cannot understand the value of a sustainable business that does one thing well and keeps people employed. We shouldn't seek to grow indefinitely, we should seek to reach comfortable levels of success and then focus our efforts on rewarding the people who are clients and employees maximally.
Airbnb had novelty, inventory, and savings as its special sauce.
Nowadays we all know what a sub-par, overpriced Airbnb is like and it’s worse than a hotel because it’s usually far more inconvenient.
So we’re back to a hotel like experienced as the desire: convenience, available, and competitively priced.
AirBnB also provides extra capacity when a city or town gets overcrowded due to an event (matches, concerts, convents, etc). Building a proper hotel is much more capital intensive than converting a house or an apartment into an AirBnB place, and back into a normal long-term rent unit, or your own abode, when needed.
Vacation rental fulfil a niche that hotels do not, and I don't understand people who view them as substitutes. The fewer people use them the better. More for me and at better prices.
That said, Im probably not the median consumer. When I vacation, hotels cover almost none of my needs.
Im looking for a private beachfront Jacuzzi, hobbit hut in the forest, or someplace to party with family and kids.
I cant imagine using one as a hotel substitute.
- Paginated results that reset and call an API for new results when the map is moved (even to a subset of the initial call such as in a zoom).
- Inability to change pagination size.
- Inability to hide listings you aren't interested in.
- Map only displaying listings on the current page, which change dramatically per page.
- Page changes (the thing you do more of than comparing options), take way too long.
Maybe it's a real-estate website related issue as the two main property sites in Australia (Domain and RealEstate) as also garbage. I have a feeling it's also designed this way to prevent scraping.
Can someone at AirBnB please sort these basic QoL things out.
As of slowness, I suspect they don't have a DC an Australia, so your packets need to travel across Pacific and back.
I also suspect that their web site already brings enough customers, and a serious rework to make it more usable won't bring in many more customers, and any more money. Investing in that is likely a poor business decision. I bet their resources mostly go to protection from fraud, legal battles, and other non-engineering concerns.
I imagine significantly reducing database calls and blob downloads due to short-sighted pagination behaviour would result in significant cost saving, reduce bounce rate and increase conversions.
- Impossible to filter / search by rating, which is a must-have if I am going to travel, no way I am risking staying at a first-time host, a lot of horror stories from forgetting bedsheets to outright scams.
- There is no way to see the precise location, which is understandable for safety in some places (mostly listings in areas with "single-family" similar neighborhoods, like Orlando suburbs, you don't want to advertise your home as "available"). But, in some cities, for example, in Rio, a large radius can make you uncertain if the apartment listing is beachside or in the favela's entrance.
Even more troubling are the widespread privacy violations. Thousands of guests have reported hidden cameras in their rentals -- some even found in bedrooms and bathrooms. Airbnb didn't ban indoor cameras until March 2024, after more than a decade of complaints and several high-profile criminal cases. Combined with fake photos, misleading descriptions, and little accountability for bad hosts, it's clear the trust that once defined the platform has eroded. Airbnb didn't just lose its shine -- it actively neglected the safety and transparency that made it appealing in the first place.
https://www.vice.com/en/article/nationwide-fake-host-scam-on...
Things have mostly settled down, but suddenly taking a lot of housing off the market meant real supply shocks even if there was plenty of land available for development.
IMO it's meaningless to cite this 0.1% non-sense, because nobody will rent an AirBnB on the outskirts of huge cities far from tourist hotspots, so whoever comes up with these numbers, they probably try smearing the data by selecting an unreasonably wide area for comparison
As a simple example, in Austin TX, Inside AirBnB tracks over 15000 short term rentals, which would be closer to 5% of housing stock.
And the "only a small percentage of housing is AirBNBs" is a poor argument anyway, because home prices are set at the margins, and a relatively small reduction in housing supply in a constrained market can have a significant effect on price. Plus, for people that rent out a room, in can essentially have the effect of increasing the amount they are willing to pay ("I could normally not afford this apartment, but I could if I rent out a room on AirBnB"), which also increases prices.
More importantly, though, people have actually done studies on the effect of AirBnBs on prices, and found they have a positive (i.e. housing gets more expensive) effect on rents and home prices. One example: https://marketing.wharton.upenn.edu/wp-content/uploads/2019/...
https://www.redrocknews.com/2025/02/28/interactive-map-of-se...
With personal services, they're risking having that problem at a lot bigger scale: are you willing to pay your barber or masseuse 18% extra to cover Airbnb's commission? I suspect a lot of people would use Airbnb to find a reputable provider, and then make contact off-platform.
I just wish more Airbnbs had really dark rooms with blackout curtains. Hotels normally have that covered
Perks of ABNB- Private jacuzzi, functional kitchen for large group meals. Stay with friends and their kids under the same roof.
I can't gut a fish or leave gear on the porch at a hotel.
Beyond that, I value beauty and character, and find hotels devoid of both.
I understand your point if all you're looking for is somewhere to sleep that's clean and comfy.
An Airbnb isn’t cleaned during my stay either, but at least the trash can can hold a day’s worth of trash, and there’s a proper kitchen and more space.
If hotels brought back proper service I would prefer them.
They’re kind of like Uber, in that way. But where Uber has become faceless and quiet, Airbnb wants to be a leader, and I respect that. Certainly there’s lots of cool things that _could_ happen with experiences, and I hope they do.
Airbnb has definitely gone the opposite way. My first Airbnb experience involved getting woken up by the daughter of the family that lived downstairs asking me if I wanted breakfast for 5€. I was getting whole apartments for 30€/night. Now it’s just as expensive as regular hotels, half of them expect you to wash all of the linen before you leave, and it’s totally unpredictable what you’re going to get. I just book with Hilton instead. There’s free bottled water and snacks waiting for me when I get there, it’s a pretty consistent experience, and free good breakfast at most of them.
The AirBnb may be illegal, there is no consistency with how you get in and you can’t even find out the address until after you reserve. Hidden fees, weird policies, you never know what you are going to get or have any recourse if they cancel on you
Additionally there’s a creep factor in the number of cameras on the property. Hotels have lots of cameras but you don’t get the same sense that you’re being policed. I realize some of this is necessary but it can still be off-putting; usually everyone in the rental comments on the cameras.
Airbnb could normalize the value by enforcing standards and capping certain unreasonable charges in particular cleaning fees. A uniform cancellation policy would also help.
Additionally there are no rewards for booking Airbnb and no perks at all for repeat customers.
I’ve moved from Airbnb to Marriot and I get 4pm late check out, upgrades to suites, free breakfast, priority booking etc… and I don’t have to take the garbage out, bundle up sheets, do the dishes, etc…
Oh, I thought they did a double unlock. I.e. waiting for both reviews to be finished before publishing either.
i don't think so. I've seen reviews from hosts that i haven't reviewed.
Our place is all five star reviews and there is very little benefit for further five star reviews. So it's kind of all risk for us at this point when someone does review.
yea i usually refrain from bad reviews because i might want to go stay with them in future.
I'm not gonna leave a mixed or negative review because snitches get stitches and I can't imagine anyone else reviewing has any less pathological incentives.
Source: look at online reviews of literally anything
It's now widely understood that online reviews can have a large impact on the success of a small business.
- What rating do you leave if you have a disappointing service from a really kind proprietor (like if the best humans make you the worst food)?
- Are we entering a world where there will be ramifications for the reviews you give? Will a restaurant be less likely to seat you if you left a middling review? As more places require you to identify with a phone number before you can be seated, will you receive worse service if you left a disappointing review or tip? It feels like reputation is about to flow in both directions.
- How do you avoid rating inflation when people who have bad experiences are reluctant to write about them?
And there are a bunch of little bugs in the current rating ecosystem:
- Culture impacts a rating. Americans are conditioned to start from 5 and deduct stars, which makes it harder to identify truly great places. Contrast this with Japan, where 3.5 stars is a really good rating, because Japanese people start from the median.
- If a place has thousands of reviews and a really high score, they're probably bribing people to rate them.
- How do you protect against spam? That includes reviews being bought from call centers, but also shitposts from people who don't like that something exists, or the way its staff behaves outside work.
- If people who eat fast food like a fast food place, it could have a better rating than an objectively better place that caters to more discerning clientele. How do you communicate that the people leaving reviews are/aren't representative of your tastes?
And as you alluded to, writing reviews (and HN comments) takes time that would often be better spent doing other things. What incentives do people have to take the time to leave a useful review? Can we find a way to make the process less burdensome?
i think on Google Maps they can't rate you back (maybe on Booking too?), so depends on the service. I don't review much anyway, but about a couple of times a year I run into a pretty amazing place that I can't help but compliment, and once in a blue moon a really crappy place that really upsets me so I feel like sharing that too. I see absolutely nothing pathological about that.
Not to mention that hotel websites are typically easier to navigate and contain a lot less React-sludge that makes every click take forever to respond.
I'm glad I turned around and booked with a hotel. It was very personable, good value, and better than what I would've gotten for the same price on AirBnb for that city.
To some degree, I understand the businessification of rentals - it's uncomfortable for both parties if you're trying to get a grandma to meet you to exchange keys after a late flight. But also, that person-to-person charm is a big part of why people chose Airbnbs in the first place. If it's just an IKEA flip of an old apartment, why bother?
I've actually noticed that my taste in interior design has been impacted. The "pastel and sculpted veneer" aesthetic that took over Airbnb, "modern" coffee shops, and supposedly adult furniture brands like West Elm disgusts me now. I suspect it would have appealed to me if it hadn't been badly copied with shitty materials so many times. Now, I associate it with hollow experiences, poor craftsmanship, and attempts to get me to pay more for a "quality" I won't receive.
Seems more like Airbnb ran out of money to burn and hotels lifted their game.
I think airbnb is still the better option in many situations - such as when you are willing to pay a premium to be in nature or you going on vacation with 6+ people.
I don't really see how better tech would ever prevent this outcome. Perhaps this disappointing in terms of continual growth, but I think it was inevitable and still provides a good path for the company to be uniquely useful.
That way was to skirt laws around obtaining hotel permits and zoning and paying all the relevant hotel taxes and business insurance.
This made me realized that their original strategy was to get some value out of the fat & long tail of their respective supply ("unique experience" for abnb, "relevant search results" for goog). But then the Septembers are apt to become eternal if you can't keep it at a level manageable by mere humans, like a dang-or-2
From TFA
>Leave it to the subconscious to highlight what matters.
Owner of the unit did nothing and as did AirBnB.
Luckily it was only a few nights a year - there's no mechanism to eject a guest like this. They create new accounts if they are banned from the platform.
Airbnb doesn't give a shit about you (and frankly, neither do the cops), but the cops and Airbnb don't want to tussle with one another.
People listing mcmansions they cant sell in a state of disrepair, lies about amenities and internet. Had to relocate several people repeatedly in the middle of the pandemic lockdown and it took months for the refunds to process.
Had another host try to pressure me into a cash deal and then claim damages to extract fees when I turned it down. After supplying their text messages and proof that the place was fine I had to wait 18 months for a refund and was locked out of renting a safer place.
I can't imagine trusting them for anything else. I now exclusively use craigslist and other sites that allow you to directly deal with property owners and have been really impressed.
You rent vacation rentals on Craigslist? That's the first I have heard of this even being a thing.
Quote
“I don’t know if I want to call it a social network, because of the stigma associated with it,” says Ari Balogh, Airbnb’s CTO. So they employ a fuzzier term. “We think of it as a connection platform,” he says. “You’re going to see us build a lot more stuff on top of it, although we’re not an advertising system, thank goodness.” (My own observation is that any for-profit company that can host advertising will, but whatever.)
End quote
Launching a communications tool in 2025 that isn't one of the two overly trod spaces (the advertising-hyperengagement loop of instagram, etc. or the people-you-already-know of whatsapp) is a genuine moonshot in a way that "what if airbnb but for manicures" isn't, and it's something that an incumbent like Airbnb could do that would be impractical for anyone else.
Note they have a fucking ridiculous interview process of at least _6 rounds_. Absolutely bonkers.
I was tempted to go for it but fortunately have many other companies in my pipeline with much saner interview processes.
Good luck to whoever gets those positions. Seems they pay quite well, but the question is whether ABB push to expand will pay off and become self sustaining.
I reserved an AirBnB months ahead of time to see the eclipse in Dallas last year, and the host canceled it the day before I was to arrive, with no communication (even when I tried to message them). I got a refund, but that's pretty cold comfort. Without any disincentive to do this, it's pretty easy for hosts to screw people over.
Can AirBnB find a second niche they can start to take over?
Are they abandoning NYC as a market since rentals are restricted there, or did they just not put enough effort into recruiting before launch?
People say hotels are as cheap, but they never have the same amenities, and the location in town is often worse. An AirBnb with a kitchen is essentially $20-30 cheaper per day than a hotel without one. Add to that laundry, more privacy, and other perks and it's not really a fair comparison. It does seem like there are more hotel resellers and leasing companies using it as a stopgap between tenants, which I understand, but hate.
I get why they want to be an "everything app" (rich people have more money to spend on "experiences"), but other commenters are spot-on regarding the dangers of taking their eye off the ball. Seems like a better use of company attention would be to really boost and reward the genuine hosts that put their heart into it, and at least put in a modest amount of friction to slow down the corporate resellers with barebones apartments in half-remodeled buildings.
Doesn't really make a lot of sense to me to just shop on price and then compare the experience to booking a hotel room, it's totally different.
I think Airbnb will have a branding issue. By transitioning from rentals to offering a wide range of services, they might dilute their brand before people have the chance to fully embrace and experience the new offerings.
Perhaps they should reinvent themselves as a platform that manages travel and stays, emphasizing that their “airbnb certified experience” includes access to specific facilities and guarantees. This way, users can choose from other service providers in their marketplace with their own standards. That way, expanding to more services over time would seem like an organic expansion.
Essentially, Airbnb could transition from managing services to a marketplace model that also hosts managed services and other providers. However, by maintaining a focus on “stays” or “travels” and slowly adding more ancillary services would prevent dilution before their metamorphosis is complete.
Having an actual kitchen when you travel with kids is great. Having actual separate bedrooms so we don't have to go to sleep at 8pm when the kids go to sleep is great. Being able to do laundry without tracking down a laundromat or pay exorbitant hotel prices is great. Having a living room or similar area with at least a few square metres of floor space where kids can sprawl is great.
I think this is a huge factor in why my family always camped when I was a kid.
And to be frank, I don't like being cooped up in a hotel either.
Hotels tend to be pretty consistently good when it is over a certain price point, and at any higher price point, all you get is better views/location (and may be some amenities such as gym or pool) - aka, quality caps out and just becomes expensive.
Airbnb prices are quite correlated to quality. High priced airbnb (for example, a holiday lodge) can be _very_ good for the price. But airbnb is a sort of buyers beware type deal.
The worst part is we had their support on the line for hours. And he told that they didn't even have a way to escalate technical issues. His job was to stall on the phone and be yelled at until hosts gave up.
Unfortunately it's just the latest example of awful experiences with the company. As a host you are liable for everything. The only way to get them to hold up their end of the bargain is small claims court. They collect their fees for doing nearly nothing for either party.
You will not find a way to contact any individual at Airbnb. It's an impressively seamless anti-human design. They have built a wall and kicked down the ladder.
Not even Uber wants to be the Uber of Whatever anymore
For an actual thought… I absolutely love that the era of free money is on pause!
Online reviews are totally broken. I recently spent a week at an Airbnb in the Gold Coast, Australia. The property was rated 5* but was tired and worn. The photos must have been 5 years old before a soul set foot in the place.
I rated it 3*. Shortly after, I got a phone call from the owner. He had my number because I'd had to call him because one of the two toilets in a five-bedroom 14-guest 'villa' was blocked. As in, overflowing with fecal matter blocked.
He essentially tried to bribe me to raise my review. I refused. The house is currently listed as 4.9* with those same photos. A preposterous exaggeration of its quality.
> Despite never meeting Jobs, “I feel like I know him deeply, professionally, in a way that few people ever did
As opposed to all the people that did actually met him, or worked for him?
This is such a painfully gushing puff piece and this sentence is peak cringe that just makes the man sound mentally ill.
thomasjudge•9h ago