What seems to have likely happened here is when the bag was on the way out of the lost stuff storage area someone noticed it had valuables and being one of the last people in the line of steps they took the valuables and put crap nobody would miss in its place.
Such a substitution must happen early, before the bag gets inventoried, or late when it's on its way out, because validating claims of what's in the bag is a key part in the process of how lost luggage is returned. It's less the bag would have gotten back to her if the substitution happened early because "hey I'm looking for a bag full of shoes" doesn't result in any hits when the shoes have been sub'd out for garbage. Furthermore, there's decent video and paper trailer for handling of baggage because otherwise it's a smuggling/theft/crime vector and the airports sell lost luggage in bulk so they don't want the good stuff going missing. The audit trail is less good for lost baggage exiting the system to its rightful owner because it was already subject to scrutiny on entry.
It is likely that this does ultimately get tracked down because lost luggage, at least in the US, is handled mostly by the airports themselves so the airline and airports will want to point the finger at each other and the truth should eventually come out. I'm sure when all the dust settles they'll fire a line employee and offer her $500 worth of air miles or some other completely unsatisfactory outome like that.
Lol. It also gets just left in the open. I came through YYZ from LHR a couple of days after my father in law from DEL, I was to ask someone about his lost bag but just happened to notice it amongst a bunch of others neatly to the side in baggage reclaim; so I just picked it up and walked out. Could've taken anyone else's too.
But then how bad is that anyway, because I can do the same thing at the carousel when it comes out without it ever being lost. Kind of wild there's no checks on it really.
Luggage collection is already slow enough. Adding a correlation check would make it even slower. Plus a good number of people immediately lose their luggage slip once their bag is tagged... I wouldn't necessarily trust people having a matching slip anyway because you could just scan and print one... So then you're checking IDs and everyone who has a bag in their name needs to be present at baggage claim instead of splitting up some someone can get the rental car.
That said, I think they did do ID based baggage claim when I went on a cruise... You'd find your bag and wave down an attendant and point. Needed a lot more space and labor.
It could be something like a cable that clasps a handle and is attached to the carousel, a few points around it have a scanner, once you see your bag you scan and it releases.
I don't know how big a problem theft actually is and I'm not really suggesting it necessarily, I just think compared to the rest of life and travel it's quite surprising that that's the way it is.
In some countries, there are. At the customs gate, they'll ask to see your tickets and then check them against the luggage tags.
I usually just bring a backpack small enough to fit under the seat as well. Depending on the trip, that's obviously not always an option.
Both baggage that’s popped open and loose items get put aside at some stage of loading.
A handler looks at it all and puts loose items in the nearest bags respectively and sends it forward to the lost bag crew. That’s pretty much the simplest explanation here.
This thread is really clutching at straws. This bag literally didn't make it through transit, which means the whole "they made it weigh the same to avoid flagging in transit" seem pretty stupid doesn't it? It was lost in transit and returned much later. Exactly what happens when a bag splits open and is put aside in the backroom.
Fully agreed, but it's a bit baffling to me that you don't realize how you are the one clutching at straws. "There's probably some ticketing person that to this day are scratching their heads wondering where their scanner went after briefly placing it down on a baggage cart in the chaos of an airport" is simply like the least likely explanation for what happened.
What do we have that weighs 2 kilos? Hey, grab that thing over there!
Is this what current ticket scanners use? It could be that some passenger had packed an old scanner they intended to use for some fun project. It's just the type of thing I might have done when I had time for such things.
There was an article recently about Ryanair employees getting commissions when they force someone to check their carry-on, I suspect AC is doing the same thing.
Also as an intermediate step before gate checking bags, they usually make people take backpacks etc. out of the overhead because they _can_ fit in the under seat area, even if you didn't bring any other carry on items, which also disincentivises packing light - really you want to use a hard carry on that _has_ to go in the overhead to ensure that it goes in the overhead rather than be forced to give up some of your already limited legroom.
You have lived a very sheltered life my friend.
So there is this thing that "other" people have to do when they need to get somewhere. Its like when you give your friends a ride on your plane, but you dont know them and none of you own the plane. Every person pays a bit to fly from point a to point b. Its known as commercial air travel, and it is as horrible as it sounds.
You fly jets long enough, something like this happens.
United Airlines [1]: Basic Economy tickets only include one personal item. They do not include carry-on bags. If you decide to travel with a carry-on bag, you must check it in the airport lobby for a fee starting at $35. If you bring a carry-on bag to the gate that won’t fit under the seat, you need to pay a $65 fee to check it.
As for others ... the gate check fee for Spirit Airlines' carry-on bags is typically around $99 when charged at the gate, Ryanair charges typically around €55-€60 for items deemed too large for carry-on at the gate etc.
[0] https://www.easyjet.com/en/help-centre/policy-terms-and-cond... [1] https://www.united.com/en/us/fly/travel/inflight/basic-econo...
In my experience generally it's a combination of oversold flights and increased seat counts. Seat width and legroom length changes allow more seats to get crammed into the plane. You have more people, but the amount of overhead bin space doesn't change with it. With oversold flights it's very common for nearly all seats to be occupied.
The net result is the overhead bins almost always fill up before everyone has boarded, at which point they start gate checking everyone's carry-on bags. When this has happened to me on major carriers, I have not been charged. It's still annoying. Particularly when I've packed light to fit everything in a carry-on and avoid checked baggage altogether.
If people don't gate check enough bags, the flight gets delayed while people spend 20 minutes trying to fit their 10" wide bag into whatever 6" wide slots they can find, or you get the assholes that start pulling other people's bags down (I've had to stop a few people from doing this to my own bags) to make room for theirs. Finally the bags get gate checked anyways.
The aggressive push to get people to gate check is to prevent that last part, the delays. The airline makes no money on it (at least the non-budget carriers), but they lose money if flights are delayed and cascade into potential cancellations or delayed enough to trigger some kind of credit, reimbursement, or travel insurance coverage.
I used to fly a ton, and preferred to gate check my bag. Didn't have to find or fight over overhead space, and I don't remember ever waiting more than a few minutes at the gate. Around half the time it was already waiting for me by the time I actually got off the plane. It almost felt like a valet service rather than a burden.
On every flight I've taken, gate checking implies the latter, that it will be on the cart or floor of the jetbridge when deplaning.
Classic Air Canada
neom•18h ago
Yeah sure, all my own fault I suppose, but also...bugger off Air Canada. </rant>
Noel recently covered Air Canada vs Porter: https://www.youtube.com/watch?v=s_acPeCOY1I
fidotron•18h ago
tonyarkles•17h ago
belval•17h ago
But I feel like the average person flying only a few times a year makes this very difficult to evaluate properly. My only experience with WestJet was abysmal, same for Delta. United was ok. Transat (much smaller) was good.
peab•17h ago
andy99•16h ago
msgodel•17h ago
Maybe all airlines work that way but I can't imagine that results in something functional.
crowcroft•16h ago
1. They are significantly larger with more complex operations than either Westjet or Porter. If people flew Porter or Westjet as frequently as Air Canada, I'm sure they'd suddenly have just as many negative experiences with them.
2. A lot of Canadian Airports SUCK, and this then gives the perception of Air Canada making a mess of things.
baggy_trough•16h ago
barbazoo•16h ago
I've only ever flown out of YVR and I have nothing bad to say about AC, so the airport could be a factor!
crowcroft•14h ago
snapplebobapple•16h ago
andy99•16h ago
Welcome to Canada!
snapplebobapple•16h ago