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100s of flights cancelled at UK airports due to ATC issue

https://www.bbc.com/news/live/c6x2z0yy32ejt
47•contingencies•1h ago

Comments

dtf•1h ago
NATS - the same system that crashed in August 2023 [1] due to an id clash, causing 2000 flights to be cancelled and days of chaos.

[1] https://news.ycombinator.com/item?id=37461695

8by3•50m ago
I briefly thought you meant the issue was NATS - https://docs.nats.io/learn/core-nats
Betelbuddy•27m ago
Its normally always DNS (Departures Now Stalled)
reactordev•5m ago
[delayed]
doublerabbit•1h ago
Including mine. I'm not angry because my flight was cancelled. It's a pain in the arse but what really infuriates me is the "We are terribly sorry" these PR releases give. I've been on hold for three hours with British Airlines and it's "we are sorry", no you're not.

"We are truly sorry for the ongoing flight disruption" is what infuriates the situation; when words have no meaning behind the phase. Pixelated hold-music I am sure is designed to make you rage further.

ktallett•57m ago
Do you expect them to employ enough staff to answer passenger calls for this rare occasion? That is not good business.
Daviey•57m ago
My wife is currently at Gatwick, supposed to have taken off 2 hours ago, but no update.... The frustrating thing is the complete lack of information. I cannot comprehend how nobody knows what the situation is. I mean, is aircraft on the tarmac yet? Has it left it's previous destination yet? etc.

Worst part is, likely no compensation as it isn't the airlines "fault".

dylan604•31m ago
Why the use of scare quotes? It's not their fault. The airline arranged for flight crew, had the plane available, yet something outside of their control is preventing them from doing the deed. It's no different to the airline if a sudden bit of weather came along preventing the flight from taking off.
colechristensen•30m ago
People will be angry regardless of what they say, some if they say they're sorry, some if they don't say they're sorry. Regardless of what they say, some set of people or another is going to come out and be angry about it.

What do you hope to accomplish with the phone call?

Failures happen, does it make a difference if there's someone in charge feeling a strong emotion about it? Do the call center staff have to feel genuine guilt as if their mediocre job somehow made them personally responsible?

Being angry is just as useless as faking being sorry, all they're doing is acknowledging a screwup in an automated message. Give them a break.

illwrks•45m ago
For anyone stranded, read up on UK261/EU261 and your airlines application process to be reimbursed. As far as I’m aware it’s not likely to happen automatically, you need to initiate the process (and record audio/video just in case proof is needed)
ktallett•41m ago
You won't get compensation for ATC issues, but you will be reimbursed.
foxwell_1959•28m ago
Got me confused with that title, thinking what “100 seconds of flights” would look like.
gilleain•25m ago
About a minute and a half.
contingencies•16m ago
Sorry wouldn't fit ;)
johnnyApplePRNG•10m ago
In the middle of a highly geopolitically sensitive moment where there's been bombs at other European airports recently?

Color me suspicious.

heyitsmedotjayb•7m ago
Immediately after UK announced sanctions on illegal settlements...
lbriner•22m ago
I suspect there is a name for thinking that, "if I do something, it will get resolved quicker". Lots of us won't just sit there and wait for someone to come and tell us when it is fixed because we don't trust that other people also want to resolve the problem.
mcmcmc•11m ago
[delayed]
ryandrake•8m ago
Whenever a company communicates how "sorry" they are, I can't help but think about South Park[1].

1: https://www.youtube.com/watch?v=9u0EL_u4nvw

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