I love XMPP, but its OTR plugin is kind of glitchy.

traction? the xmpp moment was 20 years ago. it's over now

Make a single cross-platform client that implements every non-humorous XEP. If you tell people "on Android you should use this app, on iOS use that app" - you lose regular people fast. If you have a feature that only exists in one app on one platform, you also really lose people.

People don't really sign up for protocols, they download apps. Like I often refer to the fediverse as "Mastodon" even though I know that's not entirely correct, because it's the fastest, easiest way to communicate what I'm talking about - microblogging. So you really need a single, good app you can just tell people to download.

I think the article brushes over something that adds (IMO) a ton of friction to Jabber/XMPP: self-hosting your own server. About 6 months ago, I tried to go down the awesome selfhosted XMPP servers list and it was just so painful I ended up finding an alternative stack.

My attempts to use XMPP mostly start and end very quickly with the fact that there isn't a single good native XMPP client for Mac or iOS. None of Monal, Siskin or Beagle are a good experience, ChatSecure appears to be abandonware and Prose is Yet Another Web App.

There’s no official way to “tag” people on Jabber. Clients do it but the protocol doesn’t.

This is (to me) a big issue when using bots, for example. I need a non-ambiguous trigger for them.

Jabber/XMPP started to suck at the moment we've started using smartphones that keep reconnecting between wifi and mobile networks as i move around. relying on that single persistent TCP connection does not make sense anymore. This is huge pain with IRC as well... And no, i will not run server-side proxy irc client that is supposed to keep me reachable while im reconnecting.

Also sending media (or even rich text) never really worked as each client implemented it differently. While whatsapp just works...

I think the main problem was the fragmentation & extensions

I hope more people realize, protocol is not the problem, user experience is.

The Telegram client leads in every aspect by far. It's just easy to use.

I use XMPP (with OMEMO) extensively and my main problem with it is absence of some basic key trust chains and bad handling of group chats

1) With OMEMO, each client/device of a user has its own key, but there is no trust relationship between them or some common master key. I can verify and trust counterparty key, but then counterparty adds another client/device and i have to do manual verification again.

2) Group chats do not have group key, but one encrypt messages for each group member (pairwise), which means that everybody has to do key exchange with everybody. This does not scale, especially with 1), which means that even if membership is stable, new keys may appear. Some clients (Conversations) do not allow to send message to a group when they do not know some keys of some group members/devices, which is fail situation that happen pretty often.