This is just standard operating procedure. Remember --- "Don't be Evil".
It's getting to be that nothing can be trusted. Even legislation, if it's not enforced.
It reminds me of those sketchy companies on Amazon promising "lifetime guarantee" on their products when they know already they're gonna close shop and reopen on a completely different brand the very next year.
(If they _weren't_ in said position, it's still Google's problem but with some caveats provided Google actually treats it as abuse of authority.)
In the end "help with migration to" isn't the same supporting the existing product.
And if you advertised a product with 10 year support that _is_ legally binding (in the EU) and a clear cut case of you losing around 10-20% of the advertised value.
Given that legal costs might be to some degree covered by legal insurance and it being a clean cut case this is likely worth the money. But also a case where google can "just settle and not care" as in many cases schools did more things like forcing parents to buy chrome books then buying them themself, so it's unlikely to amass any relevant damage amount for Google.
More funny would be if the judge rules "10 years promised? You are cable of delivering 10 years?! You have to deliver it! And for all chrome books bought [8;10[ years before the deadline not just the suing party".
Likewise many legal insurances have footnotes regarding how far they are actually going to support you in a claim process.
> ChromeOS devices will continue to receive regular updates and security patches through mid-2034. For qualifying devices purchased today whose 10-year support lifecycle extends beyond 2034, Google is committed to supporting your transition to Googlebook OS, with many devices offering direct migration paths.
In other words, support will be offered until 2034. if you're buying a new Chromebook today and intend to keep it for longer than 8 years, you're doing so at your own risk.
> Google promised 10 years of updates for all Chromebooks, and it’s now breaking that promise for anyone buying a Chromebook between now and whenever the last Chromebook rolls off the production line
So, they're changing the promise from now on, and not breaking it for past users. Doesn't sound like they're breaking their promise to me.
Pretty lame detail to be enraged about, but it is Google and this is HN. This aligns with Apple's timeline for killing Intel MacBook support after releasing Apple Silicon (2029 being the last commitment).
Lining up with Apple is meaningless. Apple didn't promise updates for a longer period and then pull back.
Apple doesn't promise how many years of support any device gets.
Seems to be more reasonable than this title suggests?
Some comments: "So they have introduced a major change and said any older Chromebooks bought going forward will only get 8. So its not a retrospective reduction for existing customers." (Edit: actually I think this comment is wrong, if you bought a Chromebook 1 year ago, you'd only get 9 years of ChromeOS updates)
"From my understanding of the article, it sounds like ChromeOS support is getting pared back for those devices, but the devices themselves should still be supported, albeit via a (planned but not yet in existence) migration path to GooglebookOS."
In particular, there are lots of schools getting screwed over financially. Maybe they’ll switch vendors, or use the money for education. Chromebook spending has a strong negative correlation with educational performance.
As a parent, I am supposed to have control over my kids’ personal information, but the schools firehose all the most sensitive kids’ info they have to an unlawful marketing firm that I do not trust. How do I opt out?
Through your government. Maybe you could form a union strong enough but unlikely as you face more to lose than them.
I think if you say "Chromebook" around most 20-something and unders, they have an instant negative association with the word.
Unless you are the most hardcore Google fan, I don't see why you want to spend $1k on a Googlebook instead of a Windows laptop or MacBook at the same price range.
Alternatively, if users want legally binding contracts they should not treat promises as such.
Isn’t it illegal? It’s actual false advertising. You can sue them, it’s just no one has.
What we see here is a strategic shift by Google; you need to connect this here, with the prior Google strategy of no longer open sourcing Android-related stuff or with a huge delay. This is not an isolated thing - Google is planning Evil again, as usual.
I don't know that that's clearly true. Apple gives at least 5 to 7 years of updates past the last sale date for computers. (I don't know if this is an explicit promise or not; they have an explicit hardware support for 5 years and limited support for vintage [5-7 years old] equipment.)
I don't think I get to demand 5 years of support for specifically Sonoma or Tahoe on that equipment, but rather just N years of "some usable version of an OS and support to transition to it".
Replacing ChromeOS with GooglebookOS 8 years from now seems not that different from replacing Tahoe with Golden Gate.
The other alternative could be "we still support ChromeOS for 10 years, and will release security patches for all critical vulnerabilities that we find and fix after 2034" (but we might privately not look that hard for them...)
Totally agree. Would love far fewer computers in schools.
Are they going to make the switch automatic? It sure doesn't sound like the sort of transition that can be done automatically.
Saying "yeah, we promised you 10 years of support, but if you just bought yours the last two years of that will only be supported if you switch to a completely different OS. But happily some of our devices have a direct migration path (if that's not yours, deal with it). Better hope the features you need will be available in our new OS by then, because right now they are not" is a major rugpull and not reasonable at all
gib444•1h ago