Best of luck contacting your provider
Meanwhile, cell phone and VOIP services are "best effort."
The phone company put a pretty huge amount of effort into maintaining QoS (Lily Tomlin jokes aside) because there were consequences for not doing so. It makes sense that they would prefer to shed that responsibility.
https://www.cpuc.ca.gov/industries-and-topics/internet-and-p...
What’s the level of public awareness that they’re even using the landline service? My 98yo grandmother has had the “same” phone service (with the same phone number) for decades. She’s completely unaware of the infrastructure it runs on.
I happen to know that her area was converted to all fiber digital years ago, but she wouldn’t know that. Her children (my parents’ generation) are also clueless about the infrastructure itself.
So how many people know they’ll be affected even if they have been informed of the change?
Now you’ll have a router with a battery that the owner doesn’t know about and won’t service, so that within a year or so it won’t work. In an emergency: no phone service.
In Canada, Bell has actually discontinued battery backup in their latest modems, supposedly because they were having trouble with modems not rebooting correctly.
It's much more important to ensure that the cell network is resilient. Backup power, mobile towers that can be deployed to disaster areas, and continuing the rollout of satellite connectivity will help far more people than maintaining landline infrastructure.
There are a few generic router battery backup products on the market but none specifically get advertised as working on the ONT, but many do. Realistically though they're utterly pointless when you can pick up a vastly superior APC UPS for the same price.
lelandfe•1h ago
California's also been fighting this: https://arstechnica.com/tech-policy/2026/07/att-loses-key-ru...