Hi HN, I’m Vera, co-founder of Wonderchat.

We started as an AI website agent that answers customer questions from a company’s website and docs. Over time, customers kept asking for the rest of the support stack around it, so we built a helpdesk: live chat, a unified inbox for email and SMS, and a help center (coming soon in a couple of weeks).

The pricing and AI native helpdesk experience is the part I most wanted to change. Most helpdesks charge per seat, so every new teammate adds to the bill, and support teams end up rationing logins. We charge one flat price with unlimited seats. You pay only for AI work: the replies and resolutions the agent handles. Human agents replying to tickets don’t cost anything extra.

We've also rebuilt the entire customer service helpdesk around the ideas of AI agent deflecting frontline support tickets first, and having an AI helpdesk agent that helps to draft auto replies to incoming tickets. As the human agent approves its responses and sends them out, the AI helpdesk agent learns about the internal support SOPs to then continually draft better AI responses.

The product is built for users to self-serve their customer service operations set up.

You don’t have to open our dashboard to set it up. Open your site’s code in Claude Code, Cursor or any coding agent and paste:

“Follow https://app.wonderchat.io/llms.txt to add a Wonderchat AI support agent to this site. Train it on [your website], test it with a few real customer questions, and add the chat widget to the shared layout.”

A few technical details:

AI answers come from our own retrieval engine, built for large and messy knowledge bases (we have customers with 10,000+ documents)

You can pick which AI model the agent runs on, so you aren’t locked into one provider

It’s still early. Helpcenter is still a build in progress. You can try it free at https://wonderchat.io/, no credit card needed.

I’d especially like feedback on the product, pricing model, and from anyone who is considering a customer service agent and ticketing software, what made you decide on Zendesk/Intercom? What would make you do the switch?

Show HN: No Microsoft 365? Get your work done on my simulated typewriters

Global warming may have halted an emerging Ice Age, study suggests

247A, Notes 4: Weighted estimates and pseudodifferential operators

For Silicon Valley leaders, cozying up to the Trump administration was a mistake

A $5.7T Face-Plant

PancakeSlicer: Self-hostable and non-planar slicer for 3D Printing

JSON Is Lying to You

Show HN: Wonderchat – A Zendesk alternative that doesn't charge per seat

Secure Exclaves and Ambient Sensing

The Miracle Cure: In 1977, a drug rejected by doctors became a sensation

Show HN: LinkBunny Shooter

Show HN: Zero-axiom Lean 4 proof of Yang–Mills R^4 defect via Peano arithmetic

Introducing: Qualiaphobic AI – By Erik Hoel

The White House is apparently a popular residential proxy exit spot

United Airlines blocks AI agents from booking flights

Gathering any crazy hardware ideas – iron man suit?

Show HN: Chap – Meeting notes from live captions (no bot) with any LLM or agent

Researchers detail over 1,500 verified cases of children with past-life memories

Show HN: PracticeCalculus, learn calculus by solving problems

Global Microsoft Outage

Intelligent women get less help at work, study finds

[dupe] Gen X will outnumber Boomers in Congress for the first time

Anthropic Says Its AI Model Cut AMD Chip Switch to Three Days

Microsoft says attempts to fix global outage not going 'as expected'

Use systemd-run as an alternative for screen

I let an LLM use my TUI like a user. It found multiple UX bugs

How can you easily merge multiple PST file?

Alex Evans at Umbra Ignite 2015: Learning from Failure [video]

Skills I'm Willing to Let AI Have

Huang is just the start: Spy agencies warn of 'honey trap' revival

Show HN: Git-chain – Simplify branch dependency management in Git

Comments