"The Consumers' Association is starting a mass claim against hotel reservation site Booking.com. Due to illegal agreements and unlawful practices, customers are said to have paid too much for overnight stays for years. According to the Consumers' Association, this amounts to a total of approximately one billion euros.
"For example, the platform uses fake discounts, incomplete prices and invented scarcity", explains director Sandra Molenaar of the Consumers' Association. "With these kinds of 'dark patterns', Booking.com influences the choices that consumers make. And that is not permitted under Dutch and European rules."
The European court already ruled last year that Booking.com violated the rules. The Spanish court also imposed a fine of 413 million euros on the originally Dutch company for these kinds of practices."
tnolet•7mo ago
"The Consumers' Association is starting a mass claim against hotel reservation site Booking.com. Due to illegal agreements and unlawful practices, customers are said to have paid too much for overnight stays for years. According to the Consumers' Association, this amounts to a total of approximately one billion euros.
"For example, the platform uses fake discounts, incomplete prices and invented scarcity", explains director Sandra Molenaar of the Consumers' Association. "With these kinds of 'dark patterns', Booking.com influences the choices that consumers make. And that is not permitted under Dutch and European rules."
The European court already ruled last year that Booking.com violated the rules. The Spanish court also imposed a fine of 413 million euros on the originally Dutch company for these kinds of practices."