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Ask HN: In the age of AI, why is incident handling still manual?

1•dense_rep•1h ago
Beyond simple triage, I get the sense most incident resolution is still manual. Environments are fragmented with different tools for SaaS, cloud, endpoints, identity, … In the end, only the ITops humans can piece together what's actually happening in an incident.

Curious how others see it.

Comments

saidnooneever•1h ago
there are many working on implementing AI (read:LLM agents) on soc and IR. I do to, but there is inherent problems with hallucinations which are imho totally killing it. RL might help, but its realy new still for llms.

currently the best i think is that it can guide humans (a little bit) and help with process more than implementation of IR

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