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50•ingve•22h ago•51 comments
Open in hackernews

Why don't people return their shopping carts?

https://behavioralscientist.org/why-dont-people-return-their-shopping-carts-a-somewhat-scientific-investigation/
46•ohjeez•4h ago

Comments

latchkey•4h ago
I don't even think about it. If available, I take it from near where I park and I return it to the front of the store with the rest of the carts. The little tiny bit of extra exercise is nice to clear my head before I start driving.
hpdigidrifter•2h ago
I assume it's generally unbecoming to reference 4chan posts for an academic but surprised the Shopping Cart theory didn't get a mention given how close it was to the subject matter.

>“The shopping cart is the ultimate litmus test for whether a person is capable of self-governing. To return the shopping cart is an easy, convenient task and one we all recognize as the correct, appropriate thing to do. To return the shopping cart is objectively right. There are no situations other than dire emergencies in which a person is not able to return their cart. Simultaneously, it is not illegal to abandon your shopping cart. Therefore, the shopping cart presents itself as the apex example of whether a person will do what is right without being forced to do it.”

>“No one will punish you for not returning the shopping cart, no one will fine you, or kill you for not returning the shopping cart. You gain nothing by returning the shopping cart. You must return the shopping cart out of the goodness of your own heart. You must return the shopping cart because it is the right thing to do. Because it is correct. The Shopping Cart Theory, therefore, is a great litmus test on whether a person is a good or bad member of society.”

GenerocUsername•2h ago
I live by this. It is one of the least controversial 4chan takes.

There is nothing wrong with citing 4chans shopping cart theory.

It is truly a marker of good vs bad people as far as it comes to participating in a high trust society.

hackthemack•2h ago
I worked at a grocery store for a while in my teens and early twenties. It is really a surprise to me that this has become an internet topic and even more surprising how strongly people feel like it is a litmus test for good vs bad. I just do not think it is a good litmus test. People are busy, some people have kids. Who is really being inconvenienced?

One thing I want to point out is that everyone I worked with at a grocery store loved going out and getting the carts. The employees saw it as a mini-break from the drudgery of the day.

From having to go get carts many times, I will say, that if someone leaves their cart in a parking spot... well that is bad behavior. But if they just push it into the grass, or out of the way, who cares if it is tucked away there, or tucked away at cart corral. Someone has to go out and get the carts anyway, and it broke up the day, got you outside.

iamnothere•2h ago
Speaking of memes, you just did one:

> Who is really being inconvenienced?

https://knowyourmeme.com/memes/smugjak-but-how-does-this-aff...

arwhatever•2h ago
Grass might hold the cart in place, but most abandoned carts get dropped off in places where the wind can catch them and blow them into cars.
hackthemack•2h ago
Fair point.

I did not usually see a free roaming cart though. Maybe times have changed. Usually, people would prop them up against a curb, or ditch them into a grassy spot, or they would put them by a low spot in the parking lot next to a drain, or put them next to a column on the sidewalk.

Just my anecdotal experience, it seemed like people would put their cart back if there was a cart corral in the center of every parking row.

redwall_hp•2h ago
Back when I worked in retail, my car was dented multiple times from people not putting carts in the designated areas.

Sometimes you can't park without getting out of the car to clean up after other people, because carts are littering the parking spaces. (Including being pushed from adjacent spots into handicap spaces.)

I've parked near corrals and had people half-ass push them next to it, effectively double parking me until I removed several carts.

I've had to jump out of the way of carts being whipped down an aisle by a strong wind in a storm.

Nobody's talking about bringing carts back to the building, but doing the bare minimum of putting them in the corrals. Failing to do so is saying you value your minor convenience over other peoples' time, property and health. Tucking them on a curb is saying you know you're doing a bad thing but don't really care.

silisili•2h ago
Same re: grocery work and liking getting carts as a teen.

That said

> But if they just push it into the grass, or out of the way,

One marker of whether something is acceptable in society(or having a functioning brain, at times) is to ask oneself "what would happen if everyone did what I'm doing." This applies to most things...littering, talking on speakerphone or blasting music in public, etc. I think this example would similarly fail this test, imagining hundreds of carts piled up somewhere 'out of the way.'

cogman10•1h ago
If everyone did it then you'd probably have a dedicated person to fetch the carts doing that basically throughout their shift. The store still needs the carts for more shoppers and with everyone putting them in the grass that process ends up taking longer.

Except for particularly busy times, I don't think you'd see major pile ups.

But I generally agree with what you are saying. It's a valuable question to ask "what if everyone did this".

dzhiurgis•19m ago
Ah yes. It's pouring rain, blowing cold wind in your face, kids are screaming and hitting each other, you stubbed your toe into cart and generally just having bad day. What would jesus do?
cogman10•1h ago
> People are busy, some people have kids.

It takes 30 seconds to return a cart. Nobody is so busy or has so many kids as to not be able to wheel the cart into the cart stall. If you have that many kids, then you probably can't really safely grocery shop in the first place.

The reason it gets brought up is exactly because it's a small thing to do that is generally accepted as being the right thing to do. You basically won't find someone defending not wheeling back the cart as being the right thing to do (outside of maybe a true emergency).

red-iron-pine•18m ago
kid seats with straps are a thing for a reason, put the rugrat into the seat and then take the cart back.

as the parent said, it's a 30 second walk and if you can't trust kiddo not to die for 30 seconds you shouldn't be shopping w/ them in the first place.

frank_nitti•1h ago
As a fellow former grocery store employee, I can agree about the “break up the monotony” concept from the narrow POV of the bored worker.

It is an inconvenience though, even if as insignificant as an eyesore for others, or the landscaper who may need to remove shopping carts from the planter to do their work.

You could apply similar logic to people who carelessly throw trash in the recycling bin or on a sidewalk where it’s someone else’s job to clean up after them. I’ve seen people go as far as to say they are graciously “providing a job” for someone else when they throw their refuse in the recycling bin.

The fact that the shopping carts are such an inconsequential thing to shrug off is what makes them a great litmus test — will you do the right thing simply because it’s the right thing to do, even when there is so little at stake

iamnothere•1h ago
> I’ve seen people go as far as to say they are graciously “providing a job” for someone else when they throw their refuse in the recycling bin.

The great thing about the “job creation” theory of antisocial behavior is that it justifies all kinds of things, from graffiti to dumping to stealing decorative plants from the local park. Why bother following implicit (or even explicit) rules if there is no consequence? Surely it won’t have any consequences in the long run!

GenerocUsername•1h ago
I am busy. I am a principal engineer on call working 60 hour weeks with an active social life and 2 kids under 4yo...

I always return my cart.

The theory holds and you are making excuses for bad behaviors

tavavex•1h ago
> People are busy, some people have kids

Unless you're "having kids" in the sense that you're about to give birth to one, saving 30-60 seconds isn't going to make a difference in your day. It's like trying to optimize your travel timing so you can stop at fewer red lights. Maybe it gives someone the illusion of efficiency, but no one is really saving any time.

Most people who leave carts don't mind them blocking others' paths. If you're going out of your way to push one over the curb and into the muddy grass, you might as well have parked it in the designated spot by now.

Where I am, large enough stores have dedicated "outside" employees, most of whose time is be spent pushing carts. For them it's not a fun change of pace, it's just their job. If everyone put their carts back in an orderly fashion, they would need to do less weaving in parking lot traffic and trudging through horrible weather than they otherwise have to. Sure, "it's their job", but I don't want to make it even harder, especially considering how much they tend to be paid.

redwall_hp•40m ago
Remember to put lots of dumb stuff in PRs, because it's "someone's job" to peer review your code. ;)

Funny how peoples' attitude toward retail employees probably wouldn't extend to more work being created for them in their work.

idiotsecant•1h ago
This isn't exclusively about whether it inconveniences employees or not. I was also a grocery store worker and I would also enjoy cart getting in certain weather but I wouldn't want to do it at, for example, walmart. That's practically a contact sport.

No, this is simply about can people do small things to make the system better. Things that cost them essentially nothing but make the world work.

johnnyanmac•3m ago
[delayed]
ranger_danger•2h ago
It sounds like a good test in theory but I would say it's actually more nuanced than that.

In my experience, there are certainly reasons that returning the cart might be difficult or impossible (handicap, small children etc.).

If you speak to employees about it, I have been told that they often actually like going outside to get the carts, so to me this is not only increased convenience for me personally, but desired by the employees also as they get a "break" from the chaos inside the store.

stronglikedan•1h ago
> if you speak to employees about it, I have been told that they often actually like going outside to get the carts

This has been my experience as well, but people will always blindly insist the opposite just to "win" the shopping cart argument.

abetusk•1h ago
Interesting theory.

Here's my counter theory: People's moral righteousness on whether they think a person can be judged by a morally neutral and inconsequential action sheds light on their true moral character. Especially so if the judged action is insignificant but socially frowned on.

I know this is all in half-jest but the article and discussion seem pretty mean-spirited to me.

bluedino•2h ago
I already checked out my own groceries. I'll just leave it in the parking lot for someone who works at the store to retrieve it.

The real problem is the people who take them 3 blocks away and don't return them. More stores are using those wheels that lock up using various technologies when they are taken outside of the store property.

ahmeneeroe-v2•2h ago
I'm with 4chan on this one. The actual problem is people like you.
marcellus23•2h ago
> I'll just leave it in the parking lot

Do you mean leave it in one of the designated areas? Or are you just leaving shopping carts in the middle of the parking lot?

alkonaut•2h ago
No the problem is people who leave them in thr parking. Unless you return it you’re making everyone else pay for returning _your_ cart. Plus of course making the parking harder to use in the meantime.

Just return the cart.

47282847•2h ago
You could say you create a paid job by not returning your cart. The downsides I see is that free wheeling carts can cause accidents (eg during wind) and create annoyances such as blocking parking spaces. We could probably find some more arguments on both sides. Personally, I consider the downsides to outweigh the pros, which is why I consider it to be the right thing to return it.
bluedino•2h ago
On the other hand, it can be convenient to grab a loose cart that's near your parking space, instead of having to un-jam a cart from the 50 that are stacked inside each other at the front of the store.
abdullahkhalids•2h ago
I have gone ice skating a lot in the past. Many people rent the skates from the establishment. I don't think I have ever seen anyone, after skating, just leave their rented shoes by the lockers/benches when the switch back to their own shoes. They always return the rented shoes to the desk, even when there is a short lineup at rush hour.

It's very strange that people think the same courtesy should not be extended to shopping carts.

bluedino•2h ago
You don't rent the cart. What if you had to clean your own table at Applebees?
fredrikholm•2h ago
We do that in Sweden if the kids made a mess. Same in Denmark, Norway, Finland, Netherlands and I'd assume Japan and Korea as well.

What's so bad about it? We had a great meal at [place], might as well help the overwhelmed person working minimum wage by giving them some breathing space.

Put the cart back man.

abdullahkhalids•2h ago
If I go to a fast food restaurant, where you order and collect at the counter, and where I don't see the staff cleaning the tables between customers, I do wipe down my table with the provided napkins.

This satisfies the golden rule. I want the person on the table before me to do a reasonable effort to keep the table clean. And I will do it for the next person.

mindslight•2h ago
> And one woman, upon being confronted about leaving her cart, declared, “I have really bad vertigo,” before getting behind the wheel and driving away. To be clear: Disabilities deserve accommodation. But if you could push the full cart to your car, why couldn’t you return the empty one?

FWIW, the cart itself can serve as a mobility aid for some types of disabilities. So the hard part might be walking back alone from returning the cart, and that person might view abandoned carts next to open parking spots as a good thing for where they themselves want to park to minimize the cartless walking. I'm certainly not trying to justify the overall trend, just talking about this one particular example.

rvba•2h ago
Do you make those arguments in good faith?

If someone has vertigo that does not allow them to push a cart for few meters, then maybe this same vertigo means they shouldnt drive a car at all.

Because they can cause an accident and kill themselves, or others.

mindslight•2h ago
idk about vertigo specifically (and things laypeople diagnose as vertigo), but yes in that I had a family member who was exactly in this situation. Walking sticks and still very concerned with falling while getting to a cart, then perfectly stable after being able to grab onto something in front of them. Though I highly doubt they themselves left carts around the lot rather than returning them to the closest corral.
murderfs•2h ago
How did she get into the supermarket in the first place?
mindslight•1h ago
Driving? Plenty of people have personal mobility issues while driving just fine once they're in a car. Have you ever given away used home health aid items on craigslist? It can be a pretty sad scene.
waffletower•2h ago
Surprised that safety wasn't a statistically significant reason. Pushing your cart to a return exposes one to more parking lot traffic as a vulnerable pedestrian -- particularly worrisome for the elderly. It minimizes risk to leave the cart near your vehicle. Perhaps I have a really solid rationalization at work here :D
hackingonempty•2h ago
> So I approached the question of shopping cart abandonment the way I would any puzzle about human behavior: I collected data. My evidence came from an unlikely source: Cart Narcs, a small group whose mission is to encourage cart return, sometimes gently, sometimes less so.

CartNarc videos are selected for the reaction of the subject. Many videos where the subject just returned their cart or didn't get sufficiently agitated end up on the cutting room floor. It isn't a representative sample, there is heavy selection bias. No conclusions can be drawn from them despite the attempts of the author.

It isn't even "somewhat" scientific as the author states.

miggol•2h ago
Do people not return carts in your country? I enjoy Cart Narcs but they would have a hard time making content in The Netherlands.

We do have small parking lots here, and many carts have a coin deposit mechanism. It's not just that we're a morally superior people.

bluGill•2h ago
The vast majority do return carts in my country. But when you have 100 customers an hour (which isn't much) and 5% don't return carts that is 5 carts per hour - odds are you will always see a couple carts out of place. The numbers above are made up of course, but the point remains that a small minority makes everyone look bad.

Only one store near me has a coin deposit: Aldi which has European roots - it has probably never occurred to them to check if the cost of the coin collectors is worth it (I'm sure it adds $5 to the cost of a $300 cart). Every other store finds people return their carts often enough that it isn't worth the bother to put those in place.

miggol•20m ago
And what country is that? If you're comfortable sharing.

Of course the coin thing somewhat relies on coins of mentionable value being in common circulation, which rules out the US from the start.

Here few people still carry coins since contactless, but most still have a fake euro coin somewhere on their keyring or in their car for shopping carts.

They hand out these fake coins, which are usually branded with the supermarket's logo, for free inside the shop. But the system still works because having to go inside for a new coin negates the saved effort of not bringing back the cart. And there's probably some feeling of discomfort associated with abandoning the cart with your coin still in it.

kevinsync•2h ago
Parallel but unrelated, you can play these tones [0] to unlock shopping cart wheels that have locked up on you. The literal only times I ever abandon a cart (not return it to the store or cart corral) is when they lock up and I can't move the god damned things -- and the rare times it has happened have been in the middle of aisles where cars are supposed to drive, FULLY LOADED CART, before I ever get to the car to unload.

[0] https://www.begaydocrime.com

andy99•2h ago
Seems early posters are blaming the customers, but at least in Canada the grocery stores treat their customers with so much disdain that i see no problem with people leaving their cart wherever, if it can make more trouble for loblaws et al. Framing helping out a hostile oligopoly as “doing the right thing” is nonsense.

For the record I generally bring back my cart, but I’d stand behind someone who wanted to hurl it into the middle of the lot, at least at one of the grocery oligarchs.

bluedino•2h ago
I'm honestly surprised stores don't make you enter your email address, phone number, or shoppers card to use the cart.
tavavex•1h ago
If you want to cause trouble for Loblaws, don't shop at Loblaws and other chains of theirs. Willingly giving them your money, and then performatively "retaliating" by making the life of the minimum-wage employee (who would be here either way) slightly harder is completely useless as a form of protest. This feels like a rationalization for not taking the cart back by trying to hand-wave it to some large systematic actors. But the whole point is that the shopping cart choice is always a hyper-local choice. It's only about you, other customers and the people working at the store, not some distant megacorporation.
id00•1h ago
I'm returning my cart not because of my support of grocery stores but because I care about other customers: abandoned carts getting in the way of walking/parking, may damage cars and just in general clutter the space
helterskelter•2h ago
I never return my carts. I used to bag groceries in a grocery store and whenever I got sick of customers and/or coworkers I'd go get the carts. The more carts far out in the parking lot the better, I could an entire shift without being inside talking to customers.
theoldgreybeard•2h ago
My dad never returns carts. He also worked at a grocery store when he was young and had the same mentality as this. He also said that he is "creating work" for these young kids and it's good for them ha.

Personally, I return carts - because when I worked in a service job, I always had more "important" things to do than clean up after slob customers.

russdill•1h ago
I return carts, but I too worked at a grocery store and so did a fair amount of cart wrangling, a lot of it during the Phoenix summer. It was very zen, watching the monsoons build. Certainly didn't mind it.

Stores in the US provide a lot of services to shoppers; bagging groceries, taking them out to your car for you, etc. I don't see why collecting your cart can't be part of that. The exception here is stores like dollar tree, where employees are treated like absolute trash by corporate.

russellbeattie•1h ago
I'm now completely torn! I always return carts just out of habit as a nice thing to do, but I totally see this as a legitimate reason not to return them! I never worked at a grocery, but I have worked at other jobs where there was that one task that got you out of sight of management so you could take your time and mentally relax for a while. Taking the trash to the dumpster way out back, restocking the walk-in fridge from the basement, etc. It was less about not working, as it was about the freedom.

Then again, they still have to go out to the cart return areas to collect them which takes time, so in that sense leaving carts around just makes their job a bit harder. Hmm. Not sure now!

cush•1h ago
Okay but stray carts block parking spaces, reduce accessibility, and damage cars when they roll around.
stronglikedan•57m ago
now you're moving the goalpost. the vast majority of folks that don't return them leave them out of the way
cush•15m ago
> now you're moving the goalpost

What a strange accusation when the second sentence in the article is...

> One cart was wedged into a curb, another sat toppled over in a parking spot, a third drifted like a metal tumbleweed across the lot

The reason people put carts away is to avoid the obvious issues caused by not putting carts away...

buggymcbugfix•2h ago
Is this a US phenomenon? Here in Germany, people always return their shopping carts. Yes, the carts take a coin as a deposit, which can be removed when the cart is returned, but many people have shopping cart openers (for want of a better word) on their keyrings, that circumvent the deposit, yet I haven't EVER seen anyone leaving their shopping cart. I'd go so far as to say that'd be even less socially adequate than urinating in public.

I've been around Europe a fair bit and from Bulgaria to Portugal, people just return their carts. It's a no-brainer.

ceejayoz•2h ago
> Is this a US phenomenon?

Yes. See also: resistance to COVID masking.

trgn•2h ago
you just explained it, they're not coin operated.
bluedino•2h ago
At ALDI stores they are!
trgn•2h ago
do people abandon carts there?
bluedino•1h ago
I don't get there often enough to know. I would assume it's rare, and ALDI shopper is different than say, a Wal-mart shopper.
trgn•1h ago
german precision shopper
gcbirzan•2h ago
If it's on their keychain, do you really think they'd leave their keychain there?
jq-r•2h ago
The "coin" part is usually detachable, so no need to leave the whole set of keys with the cart during shopping.
ceejayoz•2h ago
But leaving it on is a good way to avoid forgetting to it.
gcbirzan•1h ago
Yes, but they do cost money and effort to get. A 25-50 eurocent coin is probably equivalent.

The only thing that's useful about those things is that it's easier to get them faster.

buggymcbugfix•2h ago
Haha I was wondering if this part was unclear but assumed it was obvious from context, that the cart opener can be removed from the coin slit. Imagine leaving your keyring on your cart... yikes!
gcbirzan•1h ago
The reason my wife (I have coins) uses them is that it's just easier to access. No need to go through your coins (if you have any), you just put it in.
simlan•2h ago
Good point. Think of the device as a lock pick for Aldi carts you can remove it and don't need to leave your keychain.
gcbirzan•1h ago
It's not a lock pick for the carts, you need to leave it in.
iamnothere•2h ago
Aldi is the only place in the US that I know of that uses this system. It works well enough, no carts in the lot, and surprisingly people sometimes leave a quarter in the cart as a sort of “pay it forward” minor charity. (Good because not everyone keeps change these days.)
buggymcbugfix•2h ago
Naww, that is very sweet!
kalx•2h ago
People here too return them. It is a social class question.
buggymcbugfix•1h ago
Here, US?
arwhatever•1h ago
The difference between the ratio of people returning their carts at Wal-mart vs at the Natural Foods store where I live is substantial.
PLMUV9A4UP27D•2h ago
Greetings from Finland. No deposit required for the carts, yet almost all carts are being returned (I can't remember when I last saw one not returned).
buggymcbugfix•1h ago
PS: This is not meant as snark, but rather an observation, that by means of a small nudge (in this case the coin deposit), people can learn to do the Right Thing. To quote Charlie Munger:

> Show me the incentive and I'll show you the outcome.

brettgriffin•1h ago
Why do the stores have the coin deposit if leaving the shopping cart, even if you circumvented the deposit, is morally more morally reprehensible than urinating in public?

> Is this a US phenomenon

Yeah, you can kind of do whatever you want here. It's sort of our thing

tclover•1h ago
You’re living in some different Germany. In the Germany where I’m living shopping carts are everywhere… (nrw)
NekkoDroid•1h ago
In my part of Germany (BW) I also almost never see carts outside of roughtly where they should be. Sometimes they are just lazily pushed under the enclosure (if you want to call it that), but most of the times they are just how they should be.
tclover•1h ago
Took this picture close to the place where I’m living, people just come home with the cart and then drop it outside. This is Germany https://ibb.co/rGXfb0PY
buggymcbugfix•58m ago
Whoa!
rvba•2h ago
It would be useful if the author tried to classify by age. Would be nice to see if this is a boomer problem, or a general problem.
sparrish•2h ago
People can push the full cart 2 miles all around inside Costco but not an extra 30 feet to return an empty cart to a cart corral? There's no reason for it. It's one of the best indicators of narcissistic individuals - the other is treating restaurant servers poorly.
bluedino•2h ago
The stores literally have people who are paid to collect the carts.
nlawalker•2h ago
From the cart corrals. Do you leave trash on the ground because they have people paid to empty the trash cans?
bluedino•1h ago
I don't leave trash on the ground because littering is against the law.
tavavex•1h ago
If laws were loosened up and littering was no longer punishable, would you begin littering? Is hypothetical legal recourse the main thing that would motivate you not to act in a certain way?
id00•1h ago
Is the law the only thing that stops you from littering?
waffletower•1h ago
You mention Costco as an example and claim that the return is (on average?) 30 feet away from your vehicle? Did you mean meters? Either way quite an underestimation. At our local meglo market (owned by Kroger) there isn't a return for every parking aisle. The distance and exposure to traffic to use a return is quite variable and can be significant. My local store is large enough that they have a cart returner as a dedicated position.
iamnothere•2m ago
“But you see, restaurant servers understand that a certain percentage of customers will treat them poorly, and yet they choose to work the job anyway. In effect, it is priced in to their wage. In fact, by treating them even worse, I may actually make their wage go up by increasing the wage demanded!” —some HN commenter, probably
lakkal•2h ago
I always return my cart to a collection kiosk thing out in the parking lot, or to where the carts are lined up at the store entrance if that's closer. I don't recall when this became a thing, though. Back in the early-mid 1980s as a teenager my first job involved going out into the lot at K-Mart and bringing in all the carts.
lvl155•2h ago
People in this country can’t even bother to put their carts back and you think they’re not going to get replaced by AI?
baggy_trough•2h ago
For me it depends on the store. A normal grocery store: I will always return the cart. A luxury store: I don't, I consider it part of the service that I'm paying more for.
bluGill•2h ago
A real luxury store will push your cart out to your car for you and then bring it back.

I have one store near me that does that - we buy most of our groceries there because they are close and cheap (Aldi is cheaper, but everyone else is more expensive)

jmyeet•2h ago
What I find fascinating is the mental gymnastics people go through to justify not returning their shopping cart. It's not enough to simply be quietly selfish. Peoplw want affirmation for their actions. Often you don't need to return it to the store. There are return bays scattered all ove rthe car park. The goal is fairly simple: carts can cause accidents, damage vehicles or simply block parking spots.

Yet you'll find any number of posts from people saying "I've got my kids in the car so I'm not returng my cart". But didn't you have your kids with you when you went into the store? Can't you unload your cart, return it then walk you and your kids back to your car?

This is (IMHO) one of the worst cultural norms in America: people want to be celebrated for largely pointless selfish actions as some kind of virtuous display of their rights. Often being community-minded requires very little from individuals. You're not a hero for bucking that norm.

bitwize•2h ago
Well, duh. The least you can do is wheel it into the nearby cart corral, where the store employee will shepherd them all back in with a CartManager XD (whose name is extra hilarious to me). If you know anybody who's worked in retail you understand the suckage of drawing the short straw of having to round up all the carts, especially in inclement weather.

My wife had a couple of joint replacements a few years back, and for a time she availed herself of a motorized cart where available. I LOVED driving these back into the store, and I got indignant when a staffer tried to offer to take it in for me.

One time I was approached by a kid who I swear to you, looked just like Morty Smith, offering to take the motor cart back. A little skit formed in my head, which I related to my wife on the car ride back home:

Morty: Aw, geez, I could—I could take that back for you, sir.

Rick: Oh no you don't. Mario Karting this thing back into the store is the most fun I get to have on our weekly grocery trip. How DARE you try to take that from me.

bluedino•2h ago
> a CartManager XD (whose name is extra hilarious to me).

They're made by 'Gatekeeper' which is even better.

You're only supposed to move 25 carts at a time with one of those, and we used to get videos from stores that we serviced where the employees would regularly see how many carts they could get that thing to move at one time...

mytailorisrich•2h ago
Worse is people who just leave their empty basket behind at the self-checkout till. This isn't sticking it up to the supermarket, this is really just an F U to the next customer...
kalx•2h ago
Wrong conclusion. Not «people», but customers at that particular store.
tomp•2h ago
Can't talk about others but for me personally, I:

1) always return the shopping cart when it's free (it almost never is)

2) rarely return the shopping cart when it's paid - sorry but I value my time more than €1 it cost to rent the cart, and, well, clearly there's no "social contract" - there's an "explicit contract", which says "you rent the cart for €1 and we refund you if you return it" so clearly not returning it is fine (also, someone could earn €1!)

aarond0623•1h ago
This is confusing to me. You value the time to return the cart more than €1, but not more than €0?
cvoss•2h ago
Are we talking about bringing your cart all the way back to the store entrance, or about placing your cart in one of the cart corrals located out in the parking lot? At a large store in the US, the latter are typically provided, and they are nearly always near at hand (maybe 5 spaces away). It's not a far walk.
waffletower•2h ago
Since there are rarely compact carts available at the entrance of my local store, I often bring a cart in when I park initially. While more self-serving, where one decides to participate in the shopping cart social contract is of interest as well.
assemblyman•2h ago
I always wondered if there are people who don't have a clear distinction between their private space/home and public space. Whether it's not putting their carts back, or talking loudly on the phone/playing music in a gym or any public space, tossing trash our of car windows, there are some people who seem to inhabit their own inner world so fully that it doesn't register that there are other people around them and that they are using a shared resource.
creatonez•2h ago
Cart Narc's formula is a fantastic way to end up harassing people with invisible disabilities.

Hell, a few times the victim has been someone with a visible mobility disability and they kept on harassing.

phibz•1h ago
Independent thought and personal accountability are sadly lacking in the US. "I see a bunch of unreturned carts. I must follow and fit it. See im justified in not returning it." :-(
tavavex•1h ago
This is closer to a variant of the broken window theory than something that's US-specific. Where I am, people who don't return carts are clearly in the minority, so they probably choose to do it because they think it benefits them greatly.
assemblyman•1h ago
I keep seeing the argument that non-returners are creating jobs. Does that mean they also throw their trash on the streets so cleaners have to be hired? Should one randomly break into houses so every people need to hire security guards? How about scratching cars on the street so mechanics and painters have some extra work?
scoofy•1h ago
I can understand the argument insofar as it's necessary for the business to want it clean, so the result is not a tragedy of the commons.

I knew a special needs teacher when I was younger who would make this argument, but it was specifically because he worked with kids who had a history of crime, as so the argument was specifically that we need jobs for people who can't be trusted with either money or food. He would suggest not cleaning up after yourself at a fast food restaurant specifically because trash/bussing was effectively the only jobs these kids and young adults could get.

I never felt convinced that this was an effective strategy, I follow the logic, but within the logic is the assumption that putting these kids to work is a better outcome than using that capital to try and improve their situation/behavior. I honestly don't know which choice is more optimal or whether people can really change en masse.

system2•1h ago
I watched many Cart Narcs episodes. Always the same, the people look uneducated in every single one of them, mostly "Karen" types. It is about respecting society, and these people don't. In the EU, they respect and care about their society. It is all cultural.

ALDI solved this problem, even in the U.S. Their carts only work with quarters, so people go back to the cart area to get their quarters back. Maybe we should get the dollar coins circulated more so every cart in the U.S. uses those to encourage people to move their carts back. Quarters might not work everywhere in the U.S.. They probably would justify leaving their carts even more now because they will think: "Hey, next person gets a free quarter, it is better to leave it, I help someone to make money now".

m463•1h ago
People who wonder about this stuff should travel to Japan.

It is sort of amazing and uplifting to see a whole society with a high level of good behavior.

- People trim their bushes and trees (they frequently look like Dr. Seuss trees)

- The sidewalks are clean, even in the most urban environments

- I've seen women leave their purse on the table when they go to the bathroom.

- People wait to cross the street

- Cars are carefully parked and aligned inside the lines

- People wait in line

- stores are well organized

waffletower•1h ago
For the purposes of this specific conversation, the layout of typical Japanese supermarkets, the cost of groceries and the frequent lack of specialized parking for supermarkets, Japan is probably an irrelevant comparison. Where there are parking lots, people typically purchase only what could be carried back to their car without carts. Bicycles are used for shopping with much greater frequency than countries like the U.S. Shopping carts are typically taken and returned at the entrance of the store before the customer exits. At Uwajimaya in the United States (a Japanese asian market with stores in Oregon and Washington), remarkably, the same cultural use of shopping carts occurs.
iamnothere•1h ago
Yes, and it generally isn’t because of laws, there’s just a lot of sensible social customs (don’t walk while eating on the street because it encourages litter, etc) and others will remind you of those customs if you break them. And unlike the US, if you break those unwritten rules and then start a fight for “content” when confronted (assault is illegal), police will actually put you in jail or deport you instead of looking the other way.

It’s not authoritarian to have a sensible set of laws that you enforce rigorously, backed by soft norms that are only enforced through social customs. Yet in the US we seem to want the inversion of this, legal enforcement of social norms with weak enforcement of hard laws. Very strange.

there4•1h ago
I don't see mention of parenting.

Imagine you’re in a hurry. Your child is tired and hungry, and you are too. You’ve just loaded the groceries into the trunk and finally gotten your child strapped into the car seat. You think for just a moment that you're done. But then you realize: you still need to return the shopping cart. You should have loaded the groceries, locked the car, gone back to the cart return and then carried your child back to the car to load them into their car seat.

Now you’re faced with a dilemma with three bad options — do you take your child back out of the car, leave them unattended for a moment, or abandon the cart and go home?

cogman10•1h ago
I'm a parent with a child with profound autism. You leave your kid in the car for the 30 seconds it takes to return the cart. It's never been an issue and the kiddo is perfectly content waiting for a short period while I walk the cart back.

My god, people act like there's kidnappers at every grocery store just waiting for this one moment to abduct a child.

cush•1h ago
> I don't see mention of parenting.

When I read this I thought you meant bad parents not teaching their kids to return their carts

> dilemma... do you...

What exactly is the risk of leaving the kid while you quickly return the cart?

scoofy•1h ago
It takes 30 seconds.
idiotsecant•1h ago
Congratulations on being the subject of the thread.
id00•1h ago
I usually just leave them in the cart and we go and return it together. Or now as they became older - they push it themselves to the corrals (with me next to them of course).

Feels like a lazy justification

cpburns2009•55m ago
It's not hard. Lock the car and return the cart. Your kid(s) will be fine unattended in the car for 20 seconds crying or not. If this really distresses you, park in the back by a cart corral.
kevinsync•1h ago
I already wrote something else in here, but one other thought I had afterwards was related to IKEA carts -- they have four 360-degree casters, which makes them extra prone to just flying in literally any direction with a bit of wind if they're not returned to the corrals. Strangely enough, I rarely ever encounter an abandoned cart there, or full corrals; they're almost always empty! Curious if IKEA policy is far more rigorous than a grocery store on cart retrieval and return.
QuadmasterXLII•1h ago
Internet behavioral science with terrible selection bias round 2: classify whether someone will comment here that they don’t put their carts back based on their previous comments. Then, interpret the classifier to see what makes them tick
Xorakios•1h ago
When on an extended trip to Delray Beach, Florida and shopping at the Publix market I tried to walk in with a cart that was lurking in a parking space.

An employee somewhat angrily explained to me that I was threatening his job because collecting carts and greeting customers was part of the Publix customer experience.

brettgriffin•1h ago
> Promoting cart return might be as simple as setting a new norm

Nobody who does this is not aware that returning the shopping card is the normal, expected, and 'right' behavior. There just isn't a moral hazard that prevents them from doing the wrong behavior.

I think there is a larger philosophical/moral question of WHY should someone do the 'right' thing in the absense of a moral hazard. It's something I've thought a lot about over the last couple of years.

As the 4chan Shopping car theory points out, the cost of leaving the cart is zero. And the benefit is the saved time/energy. Why shouldn't a rational self-optimizing person leave the cart there? Why shouldn't they hold the subway door open to catch the train? Why shouldn't they pull up the very front of the offramp and merge at the last second? Zero cost, all benefit.

I have a self-motto of 'do the right thing' in virtually anything I do. In those examples, I'd return the carts, wouldn't hold a train door open, and would miss an exit and turn around.

But WHY do I do it? Why do I feel like I HAVE to do it? Am I actually experiencing any benefit in life over those who don't?

iamnothere•1h ago
I think the issue is that the long-term decline in social trust—and the accompanying rise in surveillance, authoritarian enforcement, and costs/prices—happens too slowly for people to notice and associate with their own actions. If every time they left a cart out there was a new camera or scowling security officer on their next visit, they might notice and change their behavior. But as it is, they don’t notice their own contribution to the consequences that they so often complain about.

(Just so nobody misunderstands me, this is not to say that I want more cameras and security officers. Quite the opposite, which is why I don’t like casual antisocial behavior and petty crime.)

tavavex•1h ago
> But WHY do I do it? Why do I feel like I HAVE to do it? Am I actually experiencing any benefit in life over those who don't?

If I try to dig in deeper for why I also feel that way, I guess it's not about coercion or fear of judgement/retribution. I just have an innate understanding that other people have their own lives, and I don't feel like it's worth it to do things that have a minuscule "benefit" for me while being a far outweighed drawback for multiple strangers. Even though it doesn't benefit me, it does benefit the community I'm in, and is one of many things that make the society I live in relatively nice.

Not returning the shopping cart saves a rounding error's worth of time, but now multiple car drivers are annoyed in a major way when shopping carts are rolling back and forth, ramming into parked cars or taking up empty parking spots. Employees now have to spend more of their time getting all the carts, sometimes in bad weather. Not worth it.

Holding the subway door saves several minutes for me, but makes the schedule tighter for the operator and forces hundreds of people to wait a few more seconds for me. This difference between my benefit and others' drawback isn't as drastic as the shopping carts, so the bar for me to do it is lower (I would probably do it if trains were >10 minutes apart). But it also has a sketchy feeling to it - I'd trust that the train will remain stopped, but the chance of you getting caught on the side of a moving train is >0%. It has happened many times before, especially in older systems.

I don't see what the benefit is for leaving a highway at the last possible second. If anything, this erratic behavior is unexpected and is more likely to lead to an accident. Not worth it, even discounting any feelings you have for other people.

brettgriffin•25m ago
> I don't see what the benefit is for leaving a highway at the last possible second. If anything, this erratic behavior is unexpected and is more likely to lead to an accident. Not worth it, even discounting any feelings you have for other people.

In large metro areas, exit lanes can be back up, usually because there is a light at the end of the exit. For instance, exit 32 on the BQE can backup to the point that you sit in the exit lane for 10+ minutes as batches of cars move through the intersection. To circumvent the wait, some people just pull up to the front of the exit lane and merge in and go through the next next batch of lights. A lot of people will try to prevent you from merging, but someone will always eventually let you through. It's called exit lane jumping. It's illegal but I highly doubt anyone gets pulled over for it.

seanmcdirmid•10m ago
Sometimes my cart gets accidentally out of bounds (because I parked too close to the grocer store's property line) and the wheels lock up. Then I try to drag it somewhere out of the way at least.

When my kid was a baby, I used to worry that someone might think I'm abandoning him or leaving him in a car unattended when walking the cart back (no one else with me), but it never became a concern unless the weather was too hot. I never did figure out how "leaving kids unattended" laws worked out with returning a shopping cart where the nearest corral was half way across the parking lot.