Anthropic: You can't change your Claude account email address

https://support.claude.com/en/articles/8452276-how-do-i-change-the-email-address-associated-with-my-account

61•behnamoh•3h ago

Comments

HPMOR•2h ago

Why is this the case? I don't understand, can somebody explain the logic to me here?

rbtprograms•2h ago

I can only assume there is some database structuring issue where things would potentially be broken if emails aren't update correctly, but I'm just guessing.

ares623•2h ago

Maybe used the email address as a primary key. Ask me how I know.

blitzegg•2h ago

Well it does eliminate a whole list of problems related to account takeover, account recovery workflows, legal questions regarding which email owns the data, etc. Sometimes less is more. Secure, reliable, simple.

prmph•1h ago

I fail to see how preventing email changes solves the issues you listed, or how allowing it necessarily makes them worse.

blitzegg•1h ago

That's pretty obvious to anyone who had to maintain a high traffic site. Just the tip of the iceberg (I haven't included additional legal issues and other):

1.1 Strong protection against account takeover

Email change is one of the most abused recovery vectors in account takeover (ATO).

Eliminating email changes removes:

Social-engineering attacks on support

SIM-swap → email-change chains

Phished session → email swap → lockout of real user

Attacker must compromise the original inbox permanently, which is much harder.

1.2 No “high-risk” flows

Email change flows are among the highest-risk product flows:

Dual confirmation emails

Cooldown periods

Rollback windows

Manual reviews

Fixed email removes an entire class of security-critical code paths.

1.3 Fewer recovery attack surfaces No need for:

“I lost access to my email” flows

Identity verification uploads

Support-driven ownership disputes

Every recovery mechanism is an attack surface; removing them reduces risk.

darth_avocado•1h ago

If anything, this makes account takeover and account recovery way more difficult. It probably makes a bunch of legal stuff easier for them, but that’s about it.

prmph•1h ago

So with all their billions they could not get a proper software engineer to architect their project?

Unless there is some deep technical reason why things have to be this way, which I very much doubt.

And now they can't change it? Where is Claude when you need him/her

jaggederest•1h ago

The funny thing is that if you ask Claude if you should use email address as a primary key it will pretty adamantly warn you away from it:

> I'd recommend against using email as the primary key for a large LLM chat website. Here's why:

> Problems with email as primary key:

> 1. Emails change - Users often want to update their email addresses. With email as PK, you'd need to cascade updates across all related tables (chat sessions, messages, settings, etc.), which is expensive and error-prone

> [Edited for length]

sixothree•1h ago

They also allow google accounts. I guess they use the email for that too?

Glyptodon•1h ago

That was my first guess TBH. Mostly because it seems like the kind of thing scientists writing Python would do.

aunty_helen•2h ago

I know, what’s so special about email? The common thing between your accounts, that the company that has a lot of chat history is allowing you not to change?

perotid•1h ago

>When creating an account, please make sure you use an email you'll have long-term access to.

I'm just guessing, but the above might suggest a potential incentive: They would like you to hand over a valuable/longterm email, as opposed to a temporary email (for supposedly more privacy or testing), by making it difficult to change it later.

'Dark patterns are the pavement of todays corporate infrastructure.'

doctorpangloss•1h ago

To reduce subscription sharing. It’s not complicated.

CPLX•1h ago

If I had to guess, it's to stop people from acquiring a high reputation with Anthropic and then selling the account or giving it to other people.

Obviously, there's a way to do that still. Not saying it's a good idea. But if I had to guess as to why, that's the one that comes to mind.

Glyptodon•2h ago

Maybe they should read that article (that was on HN) from the other day and switch to using account numbers with no customer information since that'd be about the same difference anyway given this behavior.

FloorEgg•2h ago

It's the same with openai.

I had to switch emails so I had to create a new account.

Seems bonkers.

blitzar•2h ago

They should vibe code a fix

jsheard•2h ago

Clearly we need an EmailChange-Verified benchmark since this is such a difficult problem.

raverbashing•2h ago

Do they use Okta or some other 3rd party Auth solution?

BLKNSLVR•2h ago

Oh, the wonders provided to humanity by "AI"!

Can this be used as a dagger to the heart of all the arguments about the revolutionary nature of what we currently call AI?

What a mockery this is.

wg0•2h ago

The authentication account should have a permanent stable identifier that should be the provider's responsibility to issue and manage.

Everything else including email and username should be changeable (provided there's no conflict with other accounts)

encoderer•1h ago

Guys remember this kind of stuff when you are building side projects. You can just ship you don’t need every feature on day one.

behnamoh•1h ago

the ability to change email address is not that complicated of a feature to postpone to later.

maybe they should ask CC to fix this...

encoderer•1h ago

It’s not a complicated feature and it’s also not required on day 1. At Cronitor we did not have it for nearly 2 years.

prmph•13m ago

I don't know. I actually find it harder and more stressful to write code in a way that does not meet a certain quality level. it require me to actually think more.

It's king of weird, but I have tried over the years to develop a do-just-what-is-necessary-now mindset in my software engineering work, and I just can't make my mind work that.

For me, doing things right is a way for me to avoid having to hold too much context in my head while working on my projects. I know the idiomatic way to do something, and if i just do it that way, then when I come back to it I know it should and is architectured.

rarisma•1h ago

future of humanity btw.

keeda•1h ago

Anecdote, but I've never been able to use Claude (directly) because their defense systems seem overly sensitive to your email address. I signed up for Claude using a relatively new Outlook email address that I set up for an independent purpose. My account got instabanned. Like, I couldn't proceed at all. I don't even know what the Claude UI looks like. All I could do was appeal using a Google Form.

I appealed and got a standard Google Forms response. There was no follow-up after that. It never got fixed and I never tried again... plenty of free, more accessible fish out there, and various agents like Copilot give me access to Sonnet anyway.

But now I wonder, what is it about the account that triggered this block. If it was because of the reputation of the account, how did Anthropic even know that this account was created a few weeks ago?

isubkhankulov•1h ago

There are vendors like Emailage that somehow determine the age of email addresses. Very useful because fraudsters tend to buy credit cards and bank accounts, then need to complete the identity by registering an email address for that identity.

Historically, outlook emails have been very easy for this compared to gmail addresses, which require phone numbers, etc.

eswat•1h ago

One of the reasons "aged" account marketplaces got more popular. People buy from vendors that farm a ton of these accounts and wait to sell them, or those reselling compromised accounts (especially with EDU accounts before institutions actually implemented security controls).

tbcj•1h ago

Same here - though I used my personal email domain with claude as the local/username. They autobanned that one and then banned my actual personal email. The only one that worked was a Google login. My appeal had a boilerplate response.

SeanAnderson•1h ago

You can't change ChatGPT email address, either, fwiw.

The email I signed up for got compromised a couple of months ago and I ended up having to delete my entire GPT account, losing all my history, to recreate using a new email.

It was super annoying and, out of hundreds of websites I had to update, only OpenAI and Anthropic wouldn't let me change my email. A few of them required contacting support with some sort of proof, but at least doable.

cj•1h ago

Is there a way to export out of one account into another?

I made the mistake of using my company provided ChatGPT account for non-work stuff. It was fine before the memory features came out. But now I'm regretting not having a separate personal one.

Edit: For ChatGPT (not sure about Claude) https://help.openai.com/en/articles/9106926-transferring-con...

dizhn•1h ago

You can clear & turn off the memory stuff no?

SeanAnderson•1h ago

You can export your data to an email address but there's no import/transfer functionality that I'm aware of

themafia•1h ago

They should dogfood their own product and ask Claude to fix it for them. :|

arjie•1h ago

It sort of makes sense. These guys were AI labs before they were ever web developers. They prompted me to switch to a business account, so I did but my business email is not my personal email and I promptly lost all the old chats. Well, all right then.

Perplexingly, this business account is as bad as a Google Workplace account. It has restrictions on it that I didn't have when I was on my own account. As an example, I can't share chats outside the organization. Fine, all right then.

pwmanager•1h ago

Same like openAI

xnx•1h ago

(wrong thread)

jsnell•1h ago

You're probably in the wrong thread. This is about changing email addresses for accounts. That's not a payment-gated feature on Google.

2780781306408•1h ago

The technology just isn't there yet.

Quarondeau•1h ago

I wonder how they'd handle this under the GDPR, which has an explicit "Right to rectification".

The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her.

Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

https://gdpr-info.eu/art-16-gdpr/

Obviously if you change your email address, the old one ceases to be correct, even if it was correct before.

bibimsz•1h ago

its ridiculous

searls•1h ago

OpenAI doesn't let you change your email address, either.

villgax•28m ago

Vibe code this…lol

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