I've read an earlier draft and loved it. Every chapter of that book is excellent.

Excelent read. Xerox field technicians + Xerox PARC, a case of knowledge driven comunities, complete with it's fight with Xerox corporate.

"He revealed Kaplan’s and Newell’s pedigrees, and the Xerox execs sat speechless.” When I first got started in UX/UI, a future XPARC staffer told me to read some of both of their papers. I loosely saw the connection at first, but as my work continued, the more it directly influenced how I spoke, how I taught, and eventually and reluctantly, how I thought. I said in the previous post, that this should be a static post, in a Best of Hacker News, and I still truly believe it.

We are doing here, and most brilliantly, doing what Xerox technicians did back then, and that the scholars that worked in the infinite corridor at MIT have done, and do now.

Thank you!