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I designed Microsoft's EA channel in 2001. It's being dismantled in 2026

https://www.brendanoconnor.net/case-studies/microsoft-enterprise-channel/
22•brendo_y•2d ago
Submitter here, with quick context. I was the sole designer of Microsoft's Enterprise Software Advisor (ESA) channel architecture between 1998 and 2001. The model converted Microsoft's enterprise licensing channel from a margin-based reseller structure to a direct-billing, advisory-fee structure. It launched as part of Licensing 6.0 in October 2001 and is still referenced by name in Microsoft's FY2025 10-K twenty-four years later.

The piece walks through what the original architecture was, why it worked (Microsoft's volume licensing commitments nearly tripled in the two years following launch, $1.9B to $5.5B), and why the 2026 unwind is structurally different. The 2001 transition gave partners a defined advisory role with a sustainable economic model. The 2026 transition does not.

Happy to take questions on the architecture, the design decisions, the pieces that worked and the pieces I'd do differently, or how this maps to adjacent industries. Insurance brokerage M&A is currently following a parallel consolidation pattern, which is interesting because insurance was one of the two industries I studied when designing the ESA model in 1998.

If any specific claim needs sourcing, flag it and I'll respond with primary-source citations.

Brendan

Comments

trollbridge•48m ago
The transition is rough. I still advise clients to sign up for Microsoft 365, but I basically have to charge them by the hour to do so.
dickywad•29m ago
Unfortunately MS has a PR problem of stupidly bad products.

Web-Shows with dumb number animations showing Billions is really funny.

I guess the tech industry hasnt figured out that we know this is all BS. The rule that always rules still applies:

The only way to get someone to use your software is to FORCE them to. Thankfully I dont have to use their software anymore.

stackskipton•15m ago
While this is advertising blog post with some possible interesting backstory, you have severely misjudged the main audience of this site which is a bunch of nerds.

Can we get TL;Don't Have MBA summary?

thaumasiotes•13m ago
Why am I supposed to watch the text fade in from nothing as I scroll down the page?

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